Very Disappointed!
OK I have version 10 and decided that I would upgrade to 12. Bought the copy in 12-11. well in January I made my first backup and at around the end of february I dicided to make a restore and the backup was corrupt "said that it failed" tryed it couple time...same results. So tried to uninstall the program (12) to reinstall version 10 again and 12 would not fully uninstall. Could get off my PC. And this is the point I decided to get support and there was noon!!! Really only two mounts later and I have to pay for support, $9.95 That BS! I will never support your product every again and will tell everyone i know how your company have become some cheap. At least with 9 and 10 it was a year. Never again!
I know I can use my disk to get back to where I need to be, but the piont is the support!
http://i171.photobucket.com/albums/u291/pure_macgyver/acronissupport1.j…
Hello Bob, and John,
Thank you for your comments.
Bob, we do provide unlimited support for recovery issues, so you still can contact our technical department for assistance directly through here. You need to specify that you have a technical issue, that you use a full license and the product, and select recovery issue type. Unfortunately I haven't found any Acronis True Image Home 2012 registered to your account, so I assume you've used another e-mail address.
I completely share your concern regarding the current support policy, and rest assured our Directors team is looking into the possibility of changing it to be more user-friendly. Please also keep in mind that in case the issue is related to the fault in the product, we immediately refund PPI fully.
You can always share your comments directly with our Management team directly, rest assured it will be taken under consideration.
Thank you for understanding.