Virus in ATIH2011_5519_en-US.exe

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I have recently buyed ATIH 2011 and I have some problems with the software.

I'm very happy if the new update solve those problems ... but my NOD 32 saids that this file is a virus " a variant of Win32/Kryptik.BXZ trojan".

Anybody with the same problem?

I have open a suppor ticket and 24h later no response ...

Very disappointed with Acronis.

Mi, 09/15/2010 - 18:06
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Hi Julio, NOD has picked this up as a false positive most likely - it has done so in other software. Best be safe and try and scan with one or more other AV scanners - Malwarebytes free is an easy one to install and use as a second scanner. Where did you get the Acronis software from?

Mi, 09/15/2010 - 19:08
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Agreed, most likely a false positive. If in doubt, submit the file to VirusTotal.com, it is an online service that scans the file using all the major AV engines with their latest definitions.

Do, 09/16/2010 - 02:56
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Thats a good suggestion Torsten, I'd never heard of that site. Ta

Do, 09/16/2010 - 09:31
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Thanks for your responses.

I download the file from the acronis site. And this is the first time I get a false positive with ATIH.

And for my open support ticket .... no response.

Do, 09/16/2010 - 09:49
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ok, well it is almost impossible that the executable on the site is infected. Unfortunately I can't comment about your support request but I will see what I can do.

Do, 09/16/2010 - 10:07
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Regular Poster
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Hello Julio,

Thanks for reporting about the problem. I think bin is right this is just a false positive as this is the first time we got this reported.

Anyway, I pinged Support Manager to get your case handled. You should receive a response today.

Please ping me directly via PM if that did not happen.

Thanks,

Andrey.

Do, 09/16/2010 - 11:03
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Hello.

I tried again today and have had no notice of virus in the download.

Great news!!

Do, 09/16/2010 - 16:15
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