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Volume Shadow Service Issue

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I recently cloned my 160 gb hdd to a 500 gb hdd. That went well until I attempted to use my online backup software. I contacted their (Ultimate) support and they asked if I had used an Acronis product cause if I did it ; they (Ultimate) said that Acronis does something with VSS that causes a BSOD with a Bad_Pool_Header when VSS is called by anything, and their (Ultimate) product calls VSS.. any help here would be Greatly Appreciated.

Of course I read the "read this before you post" AFTER I had posted this.. I am using Acronis True Image 11 Home .. not sure what build as it is on a different partition with a different OS. I do believe that I downloaded the latest build and installed it in early 2009.

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Hello Scott,

Thank you for using Acronis True Image

In order to investigate the issue I would recommend you open a new support case using the following link http://www.acronis.com/support/index.html and attach the following diagnostic information:

1)      Mini dumps as described in this KB article

2)      Windows sysinfo. Could you please do the following?

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

- Send us the saved file.