Direkt zum Inhalt

Win 7, 64-bit Acronis?

Thread needs solution

Please, please forgive me if this has been asked and answered. I'm a blonde (old one) with 2 bad knees and I don't have the energy to search this forum.

I currently have Acronis Tru Image 2010 but it doesn't appear to be able to back up to an external hard drive. I'm not opposed to upgrading but I need to know what to order. I want to back-up to an external hard drive. Here's what I have:

3 laptops:
Primary: Windows 7 Home, 64-bit
Secondary: Windows 7 Pro, 32-bit
Netbook: Windows 7 Pro, 32-bit (external CD-ROM only, but not too worried about this one)

Thank you so much for anyone that can help me.

0 Users found this helpful

Hello Liz,

Thank you for posting. I will certainly assist you with this issue.

Before purchasing you can always download a trial version from here and test it. It will work for 30 days and we offer technical support for the duration of the trial period.

However, I would like to understand why you are unable to backup to an external hard drive. Do you get any errors? Could you tell me a little bit more about how you schedule your backups? Could you also send me this report taken from a computer where you cannot backup.

Acronis True Image 2010 as well as True Image 2011 Home support external hard drives. If your OS can detect them so will our software.

If you need to protect your 3 computers I can recommend this special offer for 2 copies of Acronis True Image 2011 Home and you can get Acronis True Image 2011 Home Netbook edition for your netbook. Please check this table to make sure your netbook is supported.

I think we can try fixing the issue with Acronis True Image 2010 Home before your purchase an upgrade.

Looking forward to your reply and if you have additional questions, please let me know.

Thank you.

My bad. I have version 8.0. I'm sorry; I was wrong. Maybe I do need to upgrade to 64-bit with an external backup?

Duh. I feel so dumb. (I TOLD you I was a blonde!) :)

Hey Liz,
Version 8 was written long long before Windows 7 was ever released.

As Anton said above, 2011 does support W7. Try the trial and plan on spending some time learning all the new ways of doing the old methods. If you try the trial and end up buying. Simply input the serial into the trial package. No need to uninstall the trial.

Hi guys. I downloaded and installed the new version of Acronis and connected my external HD. Unknown to me, it's formatted in FAT32 and the new Acronis wants NTFS (understandably since my OS is NTFS). I have a lot of backup files (but no images) on this drive. What should I do?

I'm sorry to be a pain, but you guys have been incredibly helpful, patient and prompt and I can't tell you how I appreciate that.

Acronis needs a NTFS partition for saving the image as the largest single image a fat32 partition would take is 4GB without corruption.

How big is your external drive and how much disc space is your backup files using?

As ayoub has indicated, any chance of copying the files from the external to another disk or DVD to make it empty. That would be the an easy way. If you choose this method, be sure and use the copy method (not the move method) for a better chance of a good copy. If you have a lot of files, the free file "Replicator" makes for easy copying and confirmation.

It is possible to use the "convert" command and change the file system "in place" but that sometimes creates problems.

It only needs NTFS as a target for non-stop backup. For all other (disk and partition, files, e-mail) types FAT32 is ok.