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win7 clone fails

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I am trying to clone my win7 1TB drive to a newer 3TB drive, both are western digital.

It keeps failing.....I did the chkdsk /r and other work arounds still fails.

Here is the log file:

<?xml version="1.0" encoding="UTF-8" ?>
<logs>
<log build="6614" product="True Image" task_name="Clone Disk" uuid="1952B2FF-7274-CB18-1D97-86B4FB3BE45F" version="17.0">
 <event code="0" id="1" level="2" message="Operation Clone Disk started." module="100" time="1458665115" />
 <event code="504" id="2" level="2" message="Pending operation 48 started: 'Clearing disk'." module="1" time="1458665115" />
 <event code="504" id="3" level="2" message="Pending operation 48 started: 'Clearing disk'." module="1" time="1458665116" />
 <event code="504" id="4" level="2" message="Pending operation 12 started: 'Copying partition'." module="1" time="1458665116" />
 <event code="504" id="5" level="2" message="Pending operation 12 started: 'Copying partition'." module="1" time="1458665116" />
 <event code="504" id="6" level="2" message="Pending operation 57 started: 'Copying MBR'." module="1" time="1458667289" />
 <event code="0" id="7" level="2" message="Mapped from Disk BIOS num - 129 NtSignature - 971588556 to Disk BIOS num - 129 NtSignature - 971588556" module="57" time="1458667290" />
 <event code="0" id="8" level="2" message="Mapped from Disk BIOS num - 129 NtSignature - 971588556 to Disk BIOS num - 128 NtSignature - -162827435" module="57" time="1458667290" />
 <event code="0" id="9" level="2" message="Bootability restore operation has started." module="29" time="1458667290" />
 <event code="0" id="10" level="2" message="Bootability restore operation has finished." module="29" time="1458667290" />
 <event code="0" id="11" level="2" message="Preparing to start patching OS to fix Extended Capacity Disk size detection." module="11" time="1458667290" />
 <event code="0" id="12" level="2" message="Start patching OS to fix Extended Capacity Disk size detection." module="11" time="1458667290" />
 <event code="2" id="13" level="4" line_tag="0x7148FFB48307BA7C" message="The source directory is not valid." module="440" time="1458667292">
  <event code="13" id="14" level="4" line_tag="0x7148FFB48307BA7C" message="The file is corrupted." module="4" time="1458667292" />
 </event>
 <event code="251" id="15" level="4" message="Clone Disk operation failed." module="100" time="1458667292" />
</log>
</logs>

 

Thanks

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Service Log File

Product Version Build Task Name
True Image 17.0 6614 Clone Disk

 

ID Level Module Code Time Stamp Message
1 2 100 0 1458665115 Operation Clone Disk started.
2 2 1 504 1458665115 Pending operation 48 started: 'Clearing disk'.
3 2 1 504 1458665116 Pending operation 48 started: 'Clearing disk'.
4 2 1 504 1458665116 Pending operation 12 started: 'Copying partition'.
5 2 1 504 1458665116 Pending operation 12 started: 'Copying partition'.
6 2 1 504 1458667289 Pending operation 57 started: 'Copying MBR'.
7 2 57 0 1458667290 Mapped from Disk BIOS num - 129 NtSignature - 971588556 to Disk BIOS num - 129 NtSignature - 971588556
8 2 57 0 1458667290 Mapped from Disk BIOS num - 129 NtSignature - 971588556 to Disk BIOS num - 128 NtSignature - -162827435
9 2 29 0 1458667290 Bootability restore operation has started.
10 2 29 0 1458667290 Bootability restore operation has finished.
11 2 11 0 1458667290 Preparing to start patching OS to fix Extended Capacity Disk size detection.
12 2 11 0 1458667290 Start patching OS to fix Extended Capacity Disk size detection.
13 4 440 2 1458667292 The source directory is not valid.
15 4 100 251 1458667292 Clone Disk operation failed.

The problem indicated in the log you provided shows as above - clone needs to handle the extended capacity of your 3TB target drive and doesn't find the code needed to do this.

The log also indicates that you are running a downlevel version of ATIH 2014 build 6614 - the latest build is 6673.

 

Thank you I will update. How do I get it to see the code? Is this fixable?

 

Thanks much

I found a Seagate article that suggests this is down to OS limitations for these extended capacity drives.

See http://knowledge.seagate.com/articles/en_US/FAQ/005930en?language=en_US

This in turn references an Acronis KB article https://kb.acronis.com/content/44358 for ATIH 2014 when working with drives over 2TB in size.

I suspect that you may not be able to do a direct clone from your 1TB drive to the 3TB but will need to 'prepare' the 3TB drive first to get past this extended capacity limitation.

See also http://www.cnet.com/forums/discussions/win-7-only-sees-2tb-instead-of-4tb-623517/ - is your Win 7 system running with only 32-bit OS?  This is a limit of MBR partitions, you need GPT for larger sizes.

Steve is correct.  Drives with different sector sizes (2TB and less are typcially 512Kb sectors) (Above 2TB are usually 4,000Kb sectors) will not clone.  In those cases, you have to take a full disk image of the original and restore the image to the other drive.  The result is essentialily the same though, but you also get the added benefit of having a full disk backup (although you need a place to put it - like a 3rd drive).

Thank you so much. It is a 64 bit setup. I ran the update version and it did complete!!!!!!

But only shows as a 2TB drive.

I have been thru been thru he11 after  windows 10 installation made this computer a pile of junk even microsoft remote logins could not recover it. I was forced to buy a new hard drive and I bought a win10 pro install package and after 1 month win10 died again due to a update.

I gave up and went back to win7 64 bit pro and installed on a 500 Gig drive and it works well......I had this 3TB drive collecting dust and that is why I am trying to use it.

Thank you for your great answers 

If the 3TB drive has data on it, you'll want to temporarily move the data off of it.  Then you'll want to convert it from MBR to GPT.  Once converted to GPT, the full size of the disk should show up in Windows and be usable. You can then move your data back to it a needed.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/…

https://technet.microsoft.com/en-us/library/cc725671.aspx