WIN7 shutdown issue: "Operations are in progress, please wait."

What version are you upgrading from?

Hello, no version upgrade.
I've installed ATI 2014 and after the installation the shut down process of windows is corrupt.

Additonal information:
The backup start at 9.00 am and finished approx. at 10.00 am. I shut down my computer at 5.00pm. The reports said the backup finished successfully, no error or warning....

http://kb.acronis.com/content/19016 wan't help because I can't found this settings ...

This is nothing to do with Acronis. The messages you are seeing are Windows Update installing updates automatically, which happens on the second Tuesday or Wednesday of each month.

was Earthling wrote:

This is nothing to do with Acronis. The messages you are seeing are Windows Update installing updates automatically, which happens on the second Tuesday or Wednesday of each month.

That is not entirely true, or accurate. If a backup is in the middle of it's process and a shutdown is given to the machine, this will happen. For Windows Updates, it actually says "Installing Updates" or "Configuring Updates" depending on which stage it's on. Other things can cause this to happen. Check your event log.

But it wasn't in the middle of a backup was it?. That had completed at 10AM and shutdown was attempted at 5PM, by which time Windows updates would have been automatically downloaded. If they have been downloaded to 7 and a shutdown is initiated 7 will start installing them. I assume the slightly different wording arises from the OP using the German version.

Hello,

Thanks for your reply.
It’s definitely from Acronis. When I go under Service and shut down Acrons Service (Scheduler2 Service ans nonstop Backup Service) I can shut down the computer without any problems.
Yes the backup finished long time before (report said “OK”)

Any Idea, must a write a script to shutdown these two services before shutting down my PC?

Eventlog writs no interesting entries, only that after my logout a process will login but no more information.. .

Thanks

See my comments in this thread http://forum.acronis.com/forum/44546 about using a shutdown.cmd file as a post processing task. I used this on TI2010 and am continuing to use it with TI2014. It shuts my machine down reliably.

Whilst this isn't directly related to your issue, it can be used as an indicator as to which programs are causing problems with sleeping, hibernation.

Open a command prompt using Admin capabilities, the type in powercfg -energy this will take 60 seonds and will produce an HTML report that shows all processes that are interfering with sleep and following on from that possibly shutdown. I would expect to see scheduler or scheduler2 listed. With ABR11.5 it is ARCHSVR which causes problems.

For what it is worth, this happened to me too. I waited over an hour while this message stayed on the screen and finally I shut the computer down and re-started. I have not re-started since.

Is there anything new? Same problem with TI 2014, and Windows 7 Professional

Try going to the settings of one your back-ups, then into scheduler, and then advanced settings, and uncheck "prevent the computer from going to sleep/hibernate".

Unfortunately, this did not work. This is a fatal flaw if it is not resolved soon.

same problem.... goes forever with "operations in progress....." and never shuts down. Windows 7 Ultimate. Sounds like a long standing problem and still not resolved as of today, November 13, 2013.

I have the same issue. Win7 64 Pro. I left my machine on overnight last night with the "Operations in Progress" message and it was still on the screen more than 12 hours later. No backups were scheduled to run during that time.

The worst part is that if I use the power button to turn it off - and that's the only way I can get out of it - it causes my Intel RAID software to start rebuilding my drives. There's nothing wrong with my drives or my RAID.

@lee and Al,

Have you run the power config utility in Windows as outlined in my post (#10) above? Whilst it is apparent that TI is causing this problem, it often seems to be in conjunction with other device drivers that are already causing a problem, but for some reason not manifesting itself until TI is installed.

As an example I run ABR11.5 on one of my PCs, the not sleeping/shutting down problem is intermittent (so whatever the Acronis cause is, the module that causes the problem must be related between the two programs), I have two USB devices (which are the motherboard hub) that fail to allow a suspend state along with the display policy not reproting itself as active (though it does work). I also have a process that occasionally takes up 15% of processor time, this can be one of the Acronis modules and also the more difficult Microsoft service host (svchost), difficult because many Microsoft and 3rd party programs use Service Host as the entry point into the deeper depths of the OS.

Service Host will show up in your firewall/ network connections entry or in Windows Process Manager (if installed via Microsoft Sysinternals).

Thanks Colin!

I ran that but I had already disabled the scheduling in ATI except for one File Backup job that runs at 5:30pm at the end of my normal workday.

I have my power/energy settings all maxxed out for the least amount of power saving - no sleep; no hibernate; no spin down. The only concession I have to power saving is to put my monitors to sleep after about 30 minutes.

I'm going to try for another few days with the Full Backup scheduling disabled and see if the results are better.

Believe me - I'm not overly harsh with software developers because I've been a developer for over 25 years so I have some understanding and sympathy for battling the Wintendo operating systems. I want this solution to work for me because I like ATI overall.

Still, the interruption of my work schedule is not something I can just "live with" and tinkering with ATI is not on my current task list. I have about $6k tied up in my backup system infrastructure so, if I'm forced to change software, I will. I just don't want to keep changing because that's also a time-sink I would prefer to avoid.

I'll take a wait and see and hope Acronis can find a resolution soon.
Al

I agree completely with Al. This is a serious issue. I like ATI and will continue using certain components. However, I am now searching for an alternative online backup method. Unless this is fixed by Acronis soon I will not renew my cloud space rental.
Thank you,
John

FYI: I don't even use the cloud backup stuff. I'm backing up very large databases so, cloud isn't an option for me.

Also, I noticed that there is something running in my processes called "Non-stop backup" (or some such) and I don't want that running either but I couldn't kill it.

Maybe what we all need is just better configuration options. I looked at some docs in some older posts and the UI was different. Since I'm fairly new to the product, I didn't recognize those screen shots. But, I spent time looking at everything I could see on the menu systems and it didn't seem to provide a great many options for how to turn on/off features.

Maybe I'm missing something...

NSB Service can be stopped by disabling the Sync Service in Services.msc, however, the Sync option will then be inoperative. To save getting warning or error messages on startup, make sure you have logged out of Sync (top right of main GUI showing your email address if logged in) before disabling the service.

I am seeing this too with a new install of TI 2014 Update 2.

I found this

https://kb.acronis.com/content/19016

which confirms that TI is showing that message. However, I highly recommend that the message say that TI is running. The consequences of killing a backup is much worse than interrupting a hung update. I've spent the weekend trying to fix the updates on my machine to remove this message only to find it is not Windows at fault. Sometimes TI hands indefinately on Windows 7 and Cancel has zero effect. The only recourse is to reboot :-(

bT

I think everyone should read the "More Information" section of kb article 19016 in above post and follow the instructions listed. Maybe that way this will get the attention needed.

I agree. I wish Acronis would allow a backup to completely terminate if it hangs for longer than some user configurable time period. I can't kill a hung backup with process explorer, etc. It is extremely tenacious.

It would be tolerable if TI would respect a "Cancel" command from the user. However, on my Windows 7 machine those have zero impact on the process running. It just ignores "Cancel".

bT

had to have my windows 7 reinstalled and data recovered as to a problem occurring on uninstalling a program. have windows 7 64 bit and just since got repaired this problem occurrs. CURIOUS ABOUT INSTALLING LATEST UPDATE...USUALLY YOU HAVE TO SHUT DOWN AND TURN ON COMPUTER TO COMPLETE. This problem makes me force shut down..and on restarting let it automatically fo to windows start normall on black screen. any problem on update due to this?

This problem was happening to me until a few days ago among other issues I have with ATI 2014. It seems I might have a bad install on one machine(family pack) and am afraid to remove and reinstall. I try to get ATI to stop backing up anything but the settings just don't get saved. Each time I open the application I see it says it wants to do a back up even though I told it to not schedule. It continues to back up with no indication it is doing so. If it is in the middle of a back up and I don't know it and I shut down the system it won't shut off until the back up is complete. It's then that I get that message. I'm very surprised that someone would think it's a Windows issue.

When I open ATI I don't see the same screen I see on my other installs. I don't see the drives represented with a check on the system (C:) drive. I see a blank page. If I click on the back up selection it starts a back up and the only way I know is to look at my task bar icon. I can end that back up with a cancel but it wants to continue over and over. Finally it stops and then I can shut down the system.

I'm rather disappointed that this is still happening after all this time and reading the posts from last year. I had high hopes for this program but now I am not so enthusiastic. I'm waiting to hear from support about what to do.

I see instructions on how to repair and remove ATI but they don't correctly represent what I see on my screen so I hesitate. Like others I don't have much time to spend debugging the software. If this issue isn't resolved soon I will ask for a refund.

Al

Here is yet another problem I have been having since updating from TI 2012 (which worked great) to TI 2014 Premium yesterday. Aside from backups that go from 3 to 12 hours and never complete, if I cancel the backup and then attempting to restart, I get to stare at this message for about two hours before shutdown. Needless to say, it makes attempting to resolve the non-finishing backup problem even more problematic. I wish I had read these forums before upgrading. It would have saved me some money and hassle.

I reinstalled and it seems everything is running as it should. I'd say to try that and see if it helps. Did you stop your Anti-Virus software before you installed? If you did maybe it wasn't completely inactive. You might even want to remove the AV application and reinstall after ATI is installed and running correctly.

Good luck.

Al

Not true - This is Acronis

Hello
Same problem here.
Windows 7 x64 shutdown is postponed until running backup tasks are finnished.
But I have set a backup to cloud that can be hours to finish (I bought 500 Go space).
Shutdown is postponed even if you are running out of battery.
And I have no "Cancel" option.
And I don't have any "Stop running tasks and shut down" option.

I see this problem has been there for at least 2012 ... I don't get it why a company like Acronis has not resolved this problem, which is a major flaw to me ...

I am providing a KB article link that describes this issue and the cause. Unsure if it will help here but it looks to me like some information needs to be gathered on part of users experiencing this behavior and then presented to Acronis Support for resolution.

https://kb.acronis.com/content/19016

Edit group policy.
create a bat file,KillAcronis.Bat, like so:

REM Open gpedit.msc
REM Go to Windows Settings > Computer configuration > Scripts (Startup/Shutdown) > Shutdown > Add "C:\KillAcronis.Bat

/echo off
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f

Thank you

Enchantech wrote:

I am providing a KB article link that describes this issue and the cause. Unsure if it will help here but it looks to me like some information needs to be gathered on part of users experiencing this behavior and then presented to Acronis Support for resolution.

https://kb.acronis.com/content/19016

Enchantech wrote:

.

https://kb.acronis.com/content/19016

Enchantech wrote:

I am providing a KB article link that describes this issue and the cause. Unsure if it will help here but it looks to me like some information needs to be gathered on part of users experiencing this behavior and then presented to Acronis Support for resolution.

https://kb.acronis.com/content/19016

Interesting, my recent enquiry # 58076 regarding lost start button on Win 7, relates directly to Acronis 2014 NON-shutdown and mirrors this topic.
To reiterate: As per normal, at end of the day, I used desktop Start>shutdown , I then had a blue screen with message along the lines of: "process is occurring,please do not shut down". after about 4 more hours I figured something was wrong, tried to use on/off button on the computer( which did nothing ) so I killed the mains power.
...., I cannot get back to desktop , Im stuck in safe mode with only recovery tools; Win 7 on (D:) and Bitdefender rescue mode. No start button etc so cannot access programmes.

@enigma,

Loosing the Start button is a bit strange.

I think there is now a Windows file that is corrupted due to the hard power down, possibly the BCD has become corrupted. Do you have a Windows 7 install DVD to hand or better still an upto date True Image complete disk image file?

While in safe mode you could try disabling integration within TI,but I don't think this will solve your problem.

If you can access chkdsk in safe mode it would be worth running this with the /r switch just in case the hard power off caused some disk sectors to be misread in the MFT, you could also try running sfc /scannow from a command prompt. I think your problem though is more likely to be the BCD database is screwed. You could try rebuilding it from the command prompt, but if you have access to a BCD GUI such as EasyBCD, this might be easier to get you up and running again if you don't ahve a recent full disk image to use as a restore.

Hi Colin,
As you say-BCD database is screwed.
In my district power cuts are not uncommon. Unlike XP, Win 7 has always recovered from a hard shut down. Not to say that in this case, it had some effect.
I mainly wanted to point to this apparent anomaly where Acronis 2014 is stopping a normal shut down.
I have not discounted a wider conflict with my Bitdefender AV, given the published evidence and my own experience where Acronis would not allow Bitdefender SafePay to start.
Today we attack the problem using a brand new h/drive and install of win 7. Files appear ok on the corrupted drive, so will try to transfer, fingers crossed. Given the circumstances, the recent True Image complete disk image files and Acronis 14 are untrustworthy, so will avoid them at this stage.
Cheers

I had this problem, too. It turned out that two of the scheduled overnight backups had failed. Once I'd fixed them, the shutdown message disappeared.

I know what causes this, at least for my configuration. When you see this message, it is likely that:

1. Your acronis backup is still in progress. If your backups are too slow, get a faster backup location/server/drive. You're not using DVD's are you (lol)?
2. A previous acronis backup failed.

If #1 - just wait for it to finish.
If #2 - then be sure that your backup device/location is available and start the failed backup again. If it finishes without error, you should be ok.

In my scenario, I'm running True Image 2015 on Windows 7. I backup to my network server (Synology DiskStation 1-Bay Network Attached Storage DS112j). I don't leave my network server on 365 days a year. If I turn off my network server, and True Image tries to backup, it fails. Then I get the "Operations in progress..." forever. I turn on my network drive, find the backup that failed, and resume it (or restart) until it completes. Problem gone. Ok, so I decided to turn off automatic backups for every type of backup that I've configured. On 2015, there doesn't appear to be a global setting for no automatic backups. I believe there was for previous versions. So, if I don't do automatic backups, I can turn off my backup server. If I want to do automatic backups, I have to leave my network server on anytime my PC is on in case True Image wants to do a backup. When I want to run a manual backup, I turn on my network server, and run a backup manually.

So you can figure out from this, if your scenario is similar to mine, either leave your backup device available all of the time that your PC is on, or disable automatic backups and do them when your backup device is available. I'd recommend incremental backups, then only the first one will take a long time, the rest, under average circumstances, will be very fast.

I can't really call this a bug, but a design feature that Acronis has decided is required.

Hi, I wouldn't recommend this to anybody as a fix. This will only allow you to shut down your PC without a power off reset. See Richard Crist post for possible solution.

I've tried all the solutions I've found on the web, the KILL option and turning off validation come to mind and none worked consistently and I would have to power down manually then open windows in safe mode, then restart to get a clean start. My guru older brother gave me a much simpler solution and it works all the time.

Just before you're ready to shut down press control-alt-delete. A window will come up showing the Window Task Manager. It may take a few seconds. Click on the second tab that says "Processes" and then maximize the window. Scroll down to the bottom and look in the Description column. You'll see two entries that say "acronis" These will be there even if acronis is not active. You can tell it's inactive because the number in the CPU is 00. Highlight them both and then press the button in the lower right hand corner that says "end process". The two lines will disappear. Then you can shut down without a hitch. See the attachment for a screenshot of the task manager showing the acronis processes. They will come back when you reboot. I've done this three times without a hitch. Once you've done a few times it will become second nature.

Another possible cause is validation, which is set automatically when a back up task is created. Disabling automatic validation and either creating a validation task that runs on a schedule, or running validation manually may help.

I have been running ATI 14 for only about 4 months on Win 7 Pro and did not have a problem until about 1 month ago when my computer would not shut down with the message "Operations are in progress, please wait .... I left my computer on over night about 8 hours and in the morning the message had not been resolved. I had to perform a hard shut down. All was well when I restarted. Last Friday the same thing happened. When I rebooted after a hard shut down, things were not well with my computer. I ended up after hours of experimenting having to uninstall ATI and deleting all my backups from my 2nd HD. I reinstalled ATI and it is now working - for how long god only knows. If it happens again I will forget about using ATI. Anyone have any idea why Acronis has not fixed this issue that has been going on for years? I gather users of ATI 2015 are having the same problem, so there is no point in upgrading - waste of money.

If a backup fails this message will occur. Normally, it corrects itself and the system will finally shuts down.

Greetings,
This message is not due to error or back up failure. Nor does it correct itself and allow the system to shut down. This message means there is an active operation, back up or validation task in progress that must complete before the system shuts down.

https://kb.acronis.com/content/19016

Acronis has not resolved the issue as of 2015. Even though I reported this issue during my 30 day support period (It is ludicrous how short this period is...) they still ignore me.

I reinstalled, used safe mode, used the task manager, killed running services, etc, etc. I even removed all backups from the list to no effect. Also certain services are required to run Acronis so it is completely ludicrous that Acronis will not provide support. I paid for a working program. Others with this issue have also not had it resolved for them and are resorting to batch files and task manager.

We all need to notify the public by making web pages about this lack of basic ethically necessary support, so innocent customers are not duped into buying from a company with no ethics.

Bob Johnson,

Does Windows report on the shutdown screen which program(s) are causing the problem?

Is TI performing an image or validation when this happens?

Do you use Cloud Backup with TI?

Which OS are you using?

Do you have any other system tray programs running such as InCD or Drag2CD?

Bob Johnson,
Question: What method are you using to issue the shutdown command, or how are you instruction the computer to shutdown?
For example, are you using one of the Shutdown commands inside the options;
or are you instructing backup at shutdown?

Here is the absolute successful answer. My work around had been to goes into Task Manager and individually end the three Acronis processes that were running. With the help of an Acronis support person who sent me text for a batch file which didn't work and my idea of adding "pause" at the end of the file so I could see what was wrong.

These are the three Acronis processes that were running in Task Manager.

echo off
taskkill /IM schedhlp.exe /f
taskkill /IM TibMounterMonitor.exe /f
taskkill /IM TrueImageMonitor.exe /f
pause
I've attached a text file with this material

Check your Windows task manager by pressing Cntl-Alt-Del and select the item at the bottom. When it opens, click on the processes tab and scroll to the right and then click the top of the column to sort alphabetically to see if these items are running. If there are different files go to the far left side and replace what's in this file with these using the exact same format. Save the file as a .bat file I suggest on the desktop where you can easily run it. Also attached is a screen shot showing completion. It really worked but if your running processes are different you'll have to make the changes carefully.

If you need to edit the .bat file right click on it and chose the second item "Edit"

None of the solutions worked for me. Neither did a solution provided by Acronis because there are """three*** Acronis processes running. Open Windows Task Manager and click on the Processes tab.

So I created this shutdown script.
taskkill /IM schedhlp.exe /f
taskkill /IM TibMounterMonitor.exe /f
taskkill /IM TrueImageMonitor.exe /f
call shutdown /a
The last line is part of the shutdown script.

Here is a website with instructions how to add the batch file to the windows shutdown process.

http://stackoverflow.com/questions/12434863/executing-a-batch-script-on…