Windows 10 Freezes after True Image 2015 installation
After I installed Acronis True Image 2015 on Windows 10 it freezes about 2 to 5 minutes after the desktop loads.
HELP.....


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Hm, out of ideas for the moment,
Ian
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I just purchased and installed it as well and am having the same issue. :(
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Same here - working fine with Windows 7 Pro 64 bit. Upgraded to Windows 10 and got lots of System hangs. Eventually did a fresh install of Windows 10, and as I rebuilt noticed the hangs returned when I installed True Image 2015 (build 6613) - uninstalling TI restored my system to no hangs. :(
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I upgraded two machines to WIn 10, 64 bit. One machine was running Win 7 Pro, 64 bit. After the Win10 upgrade, I installed Acronis True Image 2015, build 6613, and it worked fine.
My second machine was running WIn 8.1 Pro, 64 bit. After the Win10 upgrade, I installed Acronis True Image 2015, build 6613. After about 10-15 minutes, this machine froze, and I had to power off. After reboot, I was monitoring Disk I/O, and noticed when the freeze came, Disk I/O for Drive 0 (C) went up to 100 %. After some trial and error, if I stopped the service "Acronis Nonstop Backup Service", the freeze went away. Finally, doing a backup on this machine, when 99% done, ATI2015 or the machine froze. I will now uninstall TI2015 on this machine.
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I think I have finally figured everything out. I narrowed it down to two issues.
Acronis True Image was the fist problem. Disabling the Acronis Nonstop backup service fixed the first issue with freezing a few minutes after booting. After I had done that, I thought all was good as windows didn't freeze for hours while working on it.
But over night I woke up to a frozen PC yet again. Tracked it down to when the PC changed power states. After more research found out there is a new firmware update to fix that. My MX100 was on firmware MU01 and I needed to update to MU02.
With both fixes in place, I have now been freeze free for almost 24 hours. Crossing my fingers this is finally resolved.
Here's what the firmware fixes.
Version MU02 includes the following changes:
Improved stability, Efficiency, and Performance during power state transitions
Improved handling of environments with unstable power supplies
Improved handling of environments with SATA interface signal integrity issues
Improved response time for SMART read commands
Corrected error handling NCQ Trim Commands
Corrected reporting of SMART Attribute 5
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Interesting. For my machine where ATI2015 works, I have as SSD the Crucial M550. The firmware is MU02. On the machine where ATI2015 fails, I have as SSD the Crucial M500, where the firmware is MU05. Maybe that firmware need to be updated by Micron?
But in retrospect: The machine of mine where ATI2015 fails, I was running Win 8.1 Pro 64 bit before upgrading to Win10, and the very same version of ATI2015 worked fine in that os. Same hardware, but now with Win10 on. An now ATI2015 fails.
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I think I finally figured out the missing point. I searched the web for "Crucial M500 issues", and stumbled over a Crucial forum posting, where somebody finally figured out that Intel Rapid Storage Technology (Intel RST) was needed. I downloaded from Intel and ran "SetupRst.exe", enabled the Acronis service "Acronis Nonstop Backup Service", and did a reboot. After the reboot, machine worked fine! I could also do a ATI2015 backup, and no freezes!
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Yep - Crucial SSD firmware update resolved the issue for me.
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