Windows 7 freezes for 1 minute after wakeup from sleep because of syncagentsrv.
After installing True Image Home 2012 and Disk Director my computer freezes for 1 minute each time it wakes up from hybrid sleep. The Windows system event log shows 2 error entries after each wakeup. Both entries specify a 30 second timeout waiting for a transaction response from syncagentsrv. The pair of 30 second timeouts matching the 1 minute freeze exactly and the times posted in the event log show the second error occurred 30 seconds after the first one. When I disable the syncagentsrv service using the service control command line utility the computer wakes instantly and is fully usable.
Is there a known fix or workaround for this problem with the Acrnois syncagentsrv service? Here is what is logged in the Windows event manager.
Log Name: System
Source: Service Control Manager
Date: 6/28/2012 7:25:58 PM
Event ID: 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: METIS
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the syncagentsrv service.
Event Xml:
7011
0
2
0
0
0x8080000000000000
95802
System
METIS
30000
syncagentsrv
Colin,
Thanks for the suggestions. I've never used Microsoft Sync Center and when I open it's control panel app it shows no sync partnerships or offline files having been set up. TrueImage is setup to do a nightly backup of my computer to a shared folder on my Windows Home Server. I had to do this because Windows Home Sever 2011 doesn't support backup of my new computer with a UEFI ROMBIOS.
I've gone ahead and disabled the TrueImage sync agent as you suggested since I don't think I'm using any of the sync functionality. Thanks again for the help.
John,
Please report back if that doens't solve the problem for now. I have problems with Windows Sync center after either sleep or hybrid sleep even though like you nothing is attached. Though I used to have a Windows phone which required Windows Sync in order for it to charge from the USB port.
Dear Colin,
I am a new True Image 2013 customer running in Windows 8 /64 bit. I have experienced nearly the same Problem as described above. Only the timeout is limited to 3000ms which is reported by the Event-Viewer. I do not use the sync functionality so I disabled the Service. Is anybody from the development Team looking at this issue?
BR - Roland
Hi Roland,
I'm not sure what is happening with this issue for 2012. Has this always been happening or suddenly just started?
Have you tried running a repair install of 2012?
I have set up the Desktop from scratch with Windows 8 Pro 64 bit and True Image 2013 (never had 2012 before).
OK, with 2013 try the following workaround, rename the ti_managers_proxy.dll, located at C:\Program Files (x86)\Acronis\TrueImageHome, to anything you want, reboot and see if the problem disappears.
You should still try a repair install of 2013 as this also might solve your problem.
Thank you, I'll try and will report the results :-)
OK - the Problem seems to be the syncagentsrv Service. The message-log Shows the 30 seconds ("Das Zeitlimit (30000 ms) wurde beim Warten auf eine Transaktionsrückmeldung von Dienst syncagentsrv erreicht.") - message is german saying: time Limit 30000 MS has been exceeded by waiting for sevice syncagentsrv.
I renamed ti_managers_proxy.dll --> no effect, so I renamed it back to original.
I disabled syncagentsrv and put it to manual start. The Problem is that Trueimage starts it when I start the Software manually. So I renamed the syncagnetsrv.exe in C:\Program Files (x86)\Common Files\Acronis\SyncAgent . Now the Computer Wakes up quickly after sleep mode BUT I receive several Errors in message log when Trueimage 2013 tries to start the Service stating that of course it cannot find the Service and cannot start it.
So basically I can live with it although it is not a clean solution.
BTW - sorry for the many capital letters. I cannot find out how to disable the german spell correction in this edit box :-o ....
One more idea about the cause of the Problem -it started, when I installed INTEL's Matrix storage Manager. Maybe there is a Connection to this ?!?!??!
Roland,
If you don't use Sync or Try and Decide, you can set Sync service to disabled.
OK - thank you - I have googled how to permanently disable the Service because Setting it to manually and stopping it doesn't solve the issue - TrueImage is restarting it ...
How to disable this service.
Open a command prompt. (Run a command prompt as Administrator)
Copy command line and Paste.
sc stop "syncagentsrv"
sc config "syncagentsrv" start= disabled
How to delete this service.
sc delete "syncagentsrv"
IS THIS THE CORRECT WAY?!
It is not the reccomended way for a home user :)
do NOT delete the service this way, you may never be able to reinstall it at a later date should you want to use it - I made this mistake with Disk Director Workstation (removed MMS service) and can no longer install it on that PC.
All you actually need to do is to either hit the Windows start button + r and type in services.msc, double click on the Sync Service, click on Stop, and when Stopped change 'startup type' to disable or open up MSConfig and get that to open up Services.
Your command prompt parameters are correct, but for home users (unless well up on Microsoft OS' or budding super geeks) should only be used if the GUI based version won't let you stop or disable a service.
The Problem is that I can disable the Service in Services.msc if TrueImage UI is not running. This is fine and Looks good. But as soon as I start TrueImage (User Interface) the Services gets started automatically again. I cannot find anything how to permanently prevent this. I am not logged into a Acrones Cloud Service!
Do you have any idea what I might do?
Roland,
Are you disabling or setting to manual? Once a service is disabled nothing under a normal user or Administrator account should be able to override that setting. Setting to manual on the other hand does allow a program to start a stopped service. Have you tried stopping the service, disabling and then reboot the PC and then check to see whether it has managed to reenable itself?
I believe that only a user with NTUSER authority would be able to override a disabled service and I'm not sure that True Image uses NTUSER as it opens the system to anything anyone wants to throw at it, which is why it is very very difficult to persuade Windows to allow any one other than the Windows kernel itself NTUSER permissions.
If you find the only way to permanently disable the service is via the command prompt, then obviously that is what you must do, but don't as I said use the sc delete command you might find TI 2013 itself will no longer reinstall.
Colin,
your Information was very helpful - I have not seen the disabled Option bevor because it was in the properties menu. So this helped to stop the freezing after Windows 8 sleep mode.
Now the Problem has been solved from TrueImage Point of view in another way: because the filesystem has been slowing down completely and became unresponsive I have restored a Windows System Resore Point (is this the correct english term?) I have made manuelle before installing Intel Matrix Storage Manager - AND - the TrueImage issue was gone - no more Problem with syncagentsrv!!!
Of course my other Problem - which was the reason for this Action - reappeared:
After waking up from sleep mode my DVDdrive starts clicking every 10-20 seconds. The Event log says repeatedly: "Ein Zurücksetzen auf Gerät "\Device\RaidPort0" wurde ausgegeben." which means: "a set back of device "\Device\RaidPort0" has been reported". The Problem is that although my ASUS_p5K_Premium is able to be configured in Raid mode I am running AHCI Konfiguration only.
But this is another Story - so from my side the issue with syncagentsrv was related to Intel Matrix Storage Manger and has been solved by removing this Software and Drivers.
Thank you for your Support, Colin
Roland