Windows 7 won't boot after recovery

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Hi everyone -

I've been using Acronis True Image Home 2011 to take images of the system drive and other system partitions on my Lenovo X1 Carbon laptop running Windows 7 x64.

Yesterday I tried doing a recovery via the bootable CD, with my image on an external drive, and it worked, but Windows will not boot after the recovery. After a few seconds of startup, a Windows stop error appears (blue screen), then the computer restarts.

Does anyone have ideas about how to fix this? This seems like a pretty simple use case, and it is the whole reason I use the product. I would even be willing to pay support for a resolution to this problem, but the Acronis support website does not work. (Live chat just waits forever to connect, the "pay for phone support" link is broken.)

Is anyone home?

Thanks,
Brian

Mi, 03/20/2013 - 14:08
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What did you backup? Did you create a full disk backup, selecting the checkbox for the entire disk (not just individual partitions)? If you backed up just the C: drive, then you may have neglected the partition that contained the boot files.

Mi, 03/20/2013 - 14:30
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I definitely backed up the Windows system partition, as well as the 100MB extra partition that Windows uses, and the MBR. I am sure of that because they are available for selection during the recovery (in addition to my being very careful about my backups).

I do have a large data partition that I do not back up with True Image, but I don't see how that should be a problem.

I have tried doing the recovery half a dozen times now, including both backed up partitions and the MBR, to no avail.

Mi, 03/20/2013 - 14:39
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I just got it to boot by switching the SATA mode from AHCI to Compatibility in the BIOS. Not sure why this was necessary. Now I need to figure out how to switch it back.

Mi, 03/20/2013 - 14:50
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The issue is definitely related to the AHCI driver. In case anyone else has a similar problem, here is a MS KB article about it, with a resolution:

http://support.microsoft.com/kb/922976

Mi, 03/20/2013 - 15:21
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Have you considered attempting to boot from the Windows 7 media and selecting repair? I experienced an issue with boot errors after restoring from a backup and that helped me out.

Mi, 03/20/2013 - 23:26
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