Windows Explorer rt. click context menu/Explore takes MINUTES to open ANY folder after TIH2012 and Plus are installed

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After upgrading from ATIH 2011 and Plus to 2012 and Plus, any attempt to use windows (XP Pro) right click context menu/Explore takes minutes to open the folder. This occurs whether ATIH is open or not - it appears to be bad code in the Acronis context handler(s) - see http://windowsxp.mvps.org/slowrightclick.htm for how I managed to fix it temporarily using ShellExView, until a fix from Acronis appears.
I emailed Support about this several days ago - no response as yet.

I should add that when ATIH 2012 is uninstalled, the problem vanishes 0 Rt. Click - Explore in Windows context menu opens a folder immediately. Guess I'll go back to 2011 version.

Di, 10/18/2011 - 17:12
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Haven't experienced a similar problem myself, but it is possible to disable (deselect) Windows shell integration from within the TIH 2012 configuration options.

Di, 10/18/2011 - 19:03
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Magic! That worked. Tricky to find in Help/Manual where to make that change, but no matter. You saved my bacon!

Mi, 10/19/2011 - 21:06
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I see no mention of this issue being addressed in the new version. Is anyone listening in tech support? I uninstalled my (purchased) 2012 and went back to 2011 because of this issue and others (though my memory fails me on the 'others' details!)

Mi, 01/18/2012 - 00:12
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Just recently I began having a problem where right click and select "search" would hang for about a minute before showing the search window. It turned out to be ATH2012 context handler.

There's also a problem with outlook e-mail backup where outlook has to be restarted because ATH2012 closed the file to make the backup. That prevents scheduling the backup. Have to run manually so I can unload Outlook first and then restart it after.

Fr, 03/02/2012 - 03:11
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I find the problem exists it TIH 2013 also. I have been trying to track it down for more than a week now. Trying to open "My Computer" (Computer Win 7) of the Network desktop icon causes this to happen, only it never opens - just sits there. This is not all the time, but maybe 25%. I will try disabling the windows shell items and see what happens.

Sa, 03/23/2013 - 11:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I believe this is a symptom of the "com surrogate" error. Acronis issued a fix for it, which is here on the forums. I'll see if I can find it, or you can search.

Sa, 03/23/2013 - 12:43
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