Wireless keyboard+mouse not possible anymore with ATIH_2010

Same problem here. Logitech LX5 Cordless Optical Mouse not detected any longer. It did not happen with previous build 5055.
Had to plug in a different USB Mouse: Logitech VR Nano to regain control.

Same problem with a Logitech wireless mouse and the usb Logitech G15 keyboard. The prog is useless without an interface.

I have the same problem using a Microsoft wireless laser keyboard/mouse 6000.

You are not alone. I have the same problem . See http://kb.acronis.com/content/6714 6714: Acronis Backup Software: Wireless USB Kit Does Not Work in Acronis Bootable Media

Created - Dec 10, 2009;

Updated - Dec 10, 2009;

Access Level - Public

The issue is under investigation.

Use a PS/2 or USB mouse and keyboard as a workaround

This article applies to: Acronis True Image Home 2010 Acronis True Image Home 2010 Netbook Edition Acronis True Image Home 2010 Plus Pack All Acronis Backup & Recovery 10 Editions

Symptoms You boot from Acronis Bootable Media; Your wireless USB mouse and keyboard, which are parts of wireless USB kit, do not work.

Cause Under investigation.

Solution: As a workaround, use a PS/2 or wired USB mouse and keyboard.

Hello all,

First of all, I would like to apologize for the inconvenience you experienced with this issue. I will do my best to clarify this situation for you and assist you with the solution. As soon as we noticed several cases with the issue (they were related to not working wireless keyboards and mouse under the standalone version of Acronis True Image Home 2010 build 6053), we have escalated this issue to our Experts Team.

The issue has been reproduced in our lab and we're now testing the fix. As soon as I get the clear information that it resolves the issue - I will post it here.

Thank you for your patience and understanding!

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

I hope it's soon - I reported it for my machine 13 days ago and have heard absolutely nothing since - is this normal for Acronis support?
I don't have the luxury of a PS/2 port, so my rescue disc is absolutely useless

@Tom:
Just a little for a workaround: Sharkoon produces nice little adapters: one USB plug and on the other side two PS/2 plugs. Costs less than 10 Euros. (to be prepared for the next issue ;-)

Thanks, but if USB isn't working......

Dear customers,

I just want to update you and remind that we're working on this situation.

As soon as we get necessary number of confirmations (so we can be sure that the solution works in all cases), we will update the thread. Actually, the solution is in special customized ISO file and it's not in our testing lab.

Once again, thank you for your patience!

Regards,

Dear Alexander
I have the same problem since early November. Three online sessions, sending system report and many mails... NO progress at all. The only mail i received was the question "is your problem resolved ?" -> does Acronis expect me to buy a new PC ??? (my PC is less than 3 month old).

I dont like
- try PS2 mouse/keyboard -> may be such hardware was sold 10+ years ago.
- disable USB legacy in BIOS -> mouse/keyboard unavailable also for BIOS and F11 action
- refer to BartPE -> BartPE is freeware, they don't like Acronis problems, BartPE is fine for XP technology but is not intended for up-to-date chipset achitectures.
- indicate "we are investigating" -> I don't see any progress since the last two Builds. The corresponding release notes contain things about minor important issues, but no indication about the most CRITICAL issue of mouse/keyboard support. Without mouse/keyboard there is no usage of your product possible.
- online sessions (service during 30 days after sale free) with so called "specialists". They are friendly but not realy skilled.
- adding more functions instead of securing the most important function -> may be with True Image 2011 you provide a Word and Excel in True Image ???
- I'm absolutely disapointed !

Best regards
Hans Muster

No mouse/keyboard (USB)

Hello all,

The issue is already fixed by our Development Team and the fix will be available in the next official build of Acronis True Image 2010 Home.

Hans, I've sent you a PM with a temporary solution.

If there will be any further questions, please feel free to reply to this thread, I'll be glad to help.

Thank you.

May I please have a solution that works now.
I have to back up my new machine before it receives any more use so I have a clean, early copy of its state.
I am not willing to just "wait" until an official release whenever that might be - I see no release date associated with the promise of a fix.
Should I just use Clonezilla while Acronis sticks to its schedule of convenience?

Hi Jeff,

See this post http://forum.acronis.com/forum/5475?page=4 beginning with my request (#236) for a special ISO recovery file....someone @ Acronis will have to send this file by PM....you may be able to request it but I suspect someone @ Acronis will see this thread and advise....

WildOne

Dear colleagues
At least I can report positive results out of the beta image, Ilya provided me.
I was able to test myself, the beta image for usb mouse/keyboard support.
Mouse/Keyboard work !
This image is fine for keyboard/mouse tests but not for production use.
(Recovery is not fully implemented on that image, but for keyboard/mouse tests its ok)

I hope, this upcoming build gets soon production release stage made available for download.
Best regards
Hans Muster

PS.
I was using a wireless logitech S510 set of mouse/keyboard. In my opinion it is not a matter of wireless or wired (as long as it is USB and not a PS2 attached), but a matter of mainboard chipset with the corresponding USB support. In Chipset terms I used a X58/ICH10R (North/Southbridge). So at least i feel confident, this technology is supported from the promising next build onwards.

Hi Ilya
You wrote to me by private message, the beta image beeing full function. You asked me to send you Screenshots to show you where the beta is not full function.
I have prepared a document including screenshots to show you the beta lacks functionality (recovery function not available).
I have only "message access" to you and "no-reply mail adress", so please tell me, to where I can send this document, being shure it reaches you.
For the time being, I use the File Attachment function of this message board, hoping this is the correct way.

In the meantime I was testing this beta image on my laptop, to see if mouse/keyboard work with your beta also on that machine (18 month old). The result is negativ:
- Main selection sreen, mouse moves crazy, but selection of main function by keyboard is possible.
- Fowwoing screens: Mouse work, but keyboard doesn't. So I am not able to type in a file name for Backup image.

I guess, your development team still has a lot of work to do ...
As an advice, the development should definitely concentrate more on basic and most critical hardware support than on adding fancy data backup hypes.
For me it looks like Acronis is giving up save and robust Image-Backup and directs more and more to Data-Backup functionality. Well, this is my impression...

Best regards
Hans Muster

Surprisingly, the problem with my broken wireless keyboard and mouse solved by creating a bootable media with the "safe version", even though the description of this option, the not include USB driver (see photo). Of course you need to choose this option even when booting from the CD.
Unfortunately it is not used (or do not know how) to create "Acronis Startup Recovery manager (F11) :( .
My set is a wireless Logitech MX 3200th.

(sorry for bad English, use google :))

Czech:
Kupodivu jsem problém s nefunkční bezdrátovou klávesnicí a myší vyřešil vytvořením bootovacího média s volbou "safe version", ikdyž je v popisu této volby, že neosahuje USB ovladače (viz foto). Samozřejmě je potřeba tuto volbu zvolit i při bootování z CD.
Bohužel ale nejde použít (nebo nevím jak) při vytváření "Acronis startup recovery manager (F11) :(.
Můj bezdrátový set je Logitech MX 3200.

J. V.

I too have had difficulties using the bootable recovery media. At first I thought that the software was not working at all from the recovery media but after some experimentation found that it was a problem specifically with the mouse. I use a Logitec wireless keyboard and mouse as others have mentioned on a Dell Inspiron 530. The keyboard seems to work fine but the mouse click buttons work on some things but not on others. I can find the recovery file but then cannot select it to install using the mouse. I have found that I can select the backup to install by using the keyboard arrows and keyboard enter key. This is not an excellent solution but workable at present. I have had no problems with the software when installed on Windows 7 and run from that OS.

When I boot the recovery media I get the following errors on the screen:

Loading: please wait
acronis: insmod: error inserting '/lib/modules/acpiphp.ko' : -1 No such device
: No such device
acronis: cannot open module `st' :No such file or directory

I am not quite sure what this means but could it possibly have something to do with the usb/wireless keyboard mouse issues?

I am anxiously waiting for the next release which will hopefully fix these issues. In the interim can someone advise what the loading errors on the recovery media might mean.

Thanks....

Hello all,

Let me assist you with the situation. As Ilya said, we have already fixed the issue which was initial in this thread -wireless keyboard and mouse issue under bootable media. The official fix will be included into the next build of the product.

For now, we have a specially customized ISO file to create a CD, it works fine and this issue does not occur.

Jeff, I have sent you the information via PM. Also, I have updated the similar thread from you with the same issue.

Hans, thank you very much for the detailed guide! I have performed some testing, here's what I did:

1. Booted from the 6053 ISO file (the same as in your left column)

2. Browsed through all steps as you did (no interface issues)

3. Selected the backup.... and I was able to choose between Disk \ Partition Recovery and My Data Recovery

4. Recovered the backup correctly

So, let me summarize the situation. In general, you have reported two issues:

1. Graphical interface issues

2. Inability to recover the image

1. The first issue is caused by the fact that the ISO file is based on Linux Loader, it does not have the ability to customize graphical mode (resolution, colours) for your video adapter model. While Acronis Loader (this one used in the CD you created from Windows version of Acronis True Image) is more flexible and has this ability.

Please do the following to resolve the issue:

   - Boot from the CD created from ISO file you got from Ilya
   - You will receive "boot:" prompt, with the number of selections, please issue the following:

kernel.dat initrd=ramdisk.dat vga=ask

This will give a list of all available graphic modes:

Type in the one that suits best and hit Enter. (the firs value is resolution, the second is colour scheme), for example: 333 1024x768x16 is the mode with 1024x768 resolution in 16 colour mode.
After you boot into the '#' prompt please issue /bin/product command to start the GUI.
Once you know the video mode that suits best, next time you boot you can enter the mode's ID instead of vga=ask. This will boot straight into the selected mode. For example vga=x318.

2. The issue with no recoverable backup is caused by inability to scan the image archive for contents, that's why the product does not give you an option to select what to recover.

Please try copying the backup to some internal drive, then reproduce the issue. Please wait for some time at the last screen, it should give you the option to choose the recovery type.

Jarda and William, I have sent you the ISO file with the fix via PM.

Please let me know if you need any further assistance.

Best regards,

Dear Alexander and Ilya

The VGA hint is nice and provides a nicer disply. Why not put this hint in the manual for the next version ?

The other aspects are unfortunately not resolved.
- Keyboard/Mouse work on you Beta Image, but Recover Action does not start. As discribed in my document. Your hint "please try internal disks and wait" does not apply to my problem. It is an internal disk (i can select the image file). I waited 2 hours -> how long should I wait for action to start doing anything.
- Keyboard does not work on tested laptop. (I waited also 2 hours).
- Displayed window is still corrupt (in my doc the mentioned upper right corner)

Why do you continue communicating "the problem is fixed / you may have special ISO / included in next release" ?

May be, it is a good idea, Acronis provides a "Hardware Compatibility List". This might heavily reduce the forum's contents and actions.

Please remember: Any system Image backup is as good as you can do recovery when the system no longer boots. (Data Backup is another story / Recovery on a different Hardware is also an other story).

Best regards
Hans Muster

I tried the fix image without success. I no longer have the error messages on boot but the wireless USB mouse still does not fully work. I am still experiencing the same behavoir as before. When I get to the recovery screen I can use the mouse and open the back up listing with the appropriate backup file shown. I can then select that backup file with a Right mouse click opening up a drop down menu. Once the drop down menu opens providing the option to "Recover" I cannot select the "Recover" option with a Left mouse click to move on to the next screen.

I have found that once I make it to the drop down menu I can use the Wireless Keyboard arrows to pick the "Recover" option and then once highlighted can use the "Enter" key on the keyboard to select it thus moving on to the next screen to complete the recovery.

I reported this to the Moderator in to his private message and hopefully a fix will be forthcoming in the near future. In the interim you might try using the Keyboard to complete functions that the mouse fails at. It seems however from your post that you may be experiencing more problems that I am.

You mentioned Recovery on Different Hardware. I have not figured out this either. Perhaps a user guide from Acronis would be in order fully describing how to use features from the Plus pack would be in order. I have not yet found any such documentation.

I am using Acronis TrueImage since years, but 2010 bld_6053 ist the first version which has problems with wireless mouse and keyboards.... (for me).
I tried it with several wirless kits (Logitech and MS) and they didn't work with a boot media nor booted with the secure zone...
Please release the new build immediatly...

Just a comment to the other forum users: Use BartPe and the Acronis PE PlugIn to create a WindowsBootCD .....

Dear Michael
Your hint for Bart-PE is fine for older hardware. On Hardware, where you can install XP (e.g. PCI-Express and SATA drivers with Floppy) you might be successful. The BartPE Release notes state it clearly what is supported and what not.
Best regards
Hans Muster

My logitech wireless keyboard and mouse have the same problem. I am using ti2010 build 6053. I read that build 5055 worked, if this is so where can I download the old build? This is a very frustrating problem and makes the product near unusable. The answer to use a differenct keyboard is no good as I do not wish to go out and purchase a seperate keyboard and mouse to use only when I need to reinstall my system.

John Cook

John

Someone from Acronis will have to provide you with a special ISO file to resolve the keyboard and mouse problems you are having...this will be done via PM to you account...if no one from Acronis responds to this post you can request the file...see http://forum.acronis.com/forum/5544 ...post #12

WildOne

Dear WildOne
Your hint might work on some HW. But you can read the following posts:

Post 10: Mouse/Keyboard do not work
Post 15: The Acronis so called "ISO where problem is fixed" gives mouse/keyboard support to some hardware, but is not full function.
Post 16: Why it is not full function and there is still hardware where mouse/keyboard do not work
Post 20: Acronis should not continue communicating "problem is fixed"
Post 23: PartPE is only supported on older hardware

To all users:
Very important !
Test working boot CD/DVDs before you need it.
Without a bootable working CD/DVD you will not be able to restore your system image.

I don't understand why this most CRITICAL and FUNDAMENTAL issue doesn't have a higher priority.

Best regards
Hans Muster

Oleg sent me a link for the updated CD iso file. I downloaded it, burned it using ImgBurn (highly recommended freeware), and tested it. It worked perfectly with my Dell XPS400 and my Logitech S510 Wireless keyboard and mouse.

Now I'm awaiting the updated CD iso file for ATIH 2010 Plus Pack.

I agree with Hans. This is a most critical and fundamental function, and should have been tested before release.

Acronis may be afflicted with "Release Over-Eagerness Syndrome" because of executive pressure on the software engineers to "get it out the door".

We need to get the message to the owners and managers about Acronis that the usability of the first release of a new version is constrained because it is really a Beta, and not ready for prime time. Anyone know those e-mail addresses?

Hello,

for me the problem is similar. If I try to start the recovery manager on my backup hdd (with f11) the acronis screen is frozen and my wired mouse and wired keyboard don't work, even if I try to use ps2 adapters. The bios options are right (usb support and so on...)
I don't like use an iso file on CD. I want to to start the manager on hdd. What I have to do?

.

Hello - I am experiencing the frozen keyboard and mouse when booting from the rescue disk. The brand for both wireless mouse and keyboard is Logitech and the OS is XP 32. Would it be possible to receive from an Acronis moderator the same fix being PMed to others? i.e. the beta image, Ilya provided - Thanks and regards Bill Z

Hello - I am experiencing the frozen keyboard and mouse when booting from the rescue disk. The brand for both wireless mouse and keyboard is Logitech and the OS is XP 32. Would it be possible to receive from an Acronis moderator the same fix being PMed to others? i.e. the beta image, Ilya provided - Thanks and regards Bill Z

My apologies for the three repeats

Hello,

I also have the same problem.. If I start the recovery manager on my boot cd disk the acronis screen is frozen and my wireless mouse and wireless keyboard don't work.
Would it be possible to receive from an Acronis moderator the same fix
Thanks
Bob

Same issue here. My Logitech wireless keyboard and mouse are not detected. Please could a mod send the link to the boot disk to me as well. Thank you.

As I read the Acronis Plus Pack literature it mentions
Windows XP 32 SP2 bur not Windows XP 32 SP3.

I am running XP 32 w/SP3 - Would the Acronis Moderatrors please explain as to what options I have at this point?

Thanks and regards, Bill Z

What on earth is going on here. The world and his wife are posting, all over the site, the problem with wireless keyboard and mouse and the stand alone version. So far, all I see as a solution from Acronis is either 'go and buy a wired keyboard & mouse or use this fix stuck in some beta version'. I don't run beta versions on my pc and I don't buy backup & recovery software so I can then go off and pay for some more kit just so the most crucial feature of any such software will work properly or, indeed, at all. If I have missed something then I apologise. In which case, would someone please point me in the correct direction, preferably in words of one syllable so a complete novice can understand.

To all,

I would like to thank Ilya and Oleg, Acronis Tech Support, for their prompt assistance. I was successful in creating the ISO Bootable Rescue Disk and testing it by booting from it, also confirming full use of the wireless mouse and keyboard when navigating ATI Home 2010.

Reagrds, Bil Z

To post #37 - Relax - Please show me one software application developed in the last 40 years that did not have a bug in it (i.e patches and versions). My favorite is the one about NASA's metric confusion which caused the Mars orbiter loss ($125 million for the probe - which doesn't include development support) Describing a problem and resolving it by calmly prescribing a forward action, whether tentative or permanent, is the only way.

When God created the Heavens and the Earth along with humankind, I am willing to bet that this was the Beta version, with patches and versions still forthcoming.

Dear Bill
Your HW/Mouse problem seems solved. As you can imagine, there are still more than enough "still not working" mouse/keyboard combinations (like mine).

Your PS comment is well understood.
But a SW without mouse / keyboard support for emergency situations (restore an image on a PC which doesnt boot its last image any more), is quite fundamental, isn't it ?

-> What about a swim life-jacket which doesn't swim in the water ? (would this also be a well acceptable beta error ?)
This is, what I mean by most critical and fundamental.

Hello Hans,

I understand - I was just putting it all in perpsective. I guess to me a software issue is not a 'life or death' issue even though my back-ups are business critical. Even on the Titanic, if you had a working swim jacket the hypothermia would get you. As for software issues, a plan b (wired KB and Mouse) and plan c (different vendor for back up software) is preferrably to no plan at all.

regards, Bill

Ok - you win.
Have got from Oleg the link and the downloaded version at least gets my wireless kb/m working.
I still tend to favour the life-jacket view rather than the Creator one. Pulling the rip cord and getting a message saying 'we know, it doesn't open but, rest assured, we are working on it calmly and will let you know when we think we have it fixed' is not, in certain circumstances, a reassuring response.
Still, thanks to all for efforts so far.

Dear Bill
Putting in perspective is always a good thing. I agree SW issues are never "life or death" issues as long as they don't happen in a hospital or board electronic of an airplane, i guess. Your plan b and c however have some risk left. Plan b (wired KB/Mouse) do not work for most users as long as they use USB mouse/keyboards; and plan c ... well, before plan c would make any sense, I would rather test a restore with this other-vendor product. Agree ? Finally you are at the point, A does not work for restoreing and C works for restoring. -> would you continue doing backups with A ?
Best regards
Hans Muster

Hello all!

First of all, thank you for your comments, we really appreciate that. I completely share your concerns regarding the case, and would like to apologies for the inconvenience met.

I would like to mention that currently we are working on the new build releaze and expect to have it available on the website soon, though still there are no timeframes given - that's the question to the Development team. I agree that the issue you met is an unacceptable one, and we - yes - have a fix for it. Every new version of Acronis Bootable Rescue Media is being tested in different environments and with different kits: right yestreday our Linux experts rebuild the bootable media, adding new drivers, so it should work even better. I'm going to forward it to everyone in question, please, should I miss someone - contact me via PM, I will send you the link immediately.

Dear Hans, this new *.iso should fix the displayed windows corruption and recovery issue, so I would appreciate if you could kindly keep us updated regarding the case. We really appreciate your comments about VGA hint being in manual, I'll forward it to our Website team, and meanwhile you can find it here in Knowledge Base. It is not possible to obtain the Hardware Compatibility List though: we aim to support all hardware without exceptions, and in case of any conflict we gather the information from the media and add the drivers for this particular mass storage device, network card, etc. Should we have any issues with some particluar model, we submit the article to the Knowledge Base, so you can find it by entering hardware's model.

William, thank you for your question about recovery onto the dissimilar hardware, let me help you with it shortly:

in case you are restoring onto the dissimilar hardware you need to add the drivers for new mass storage devices (chipset, RAID controller, new HDD interface like from IDE to SATA), otherwise your system won't boot. We have a tool allowing to do it: Acronis Universal Restore. It is included to the Acronis True Image Home 2010 Plus Pack add-on. Please note that prior to restoring to new hardware you need also to contact the vendor of the RAID controller (or other mass storage device - e.g. SCSI disk controller) and request the latest drivers for this mass storage device.
Then please unpack them from the package they are sent to you, so that the drivers were in .inf and .oem format. I would also advise you to take a look at the following User's Guide page 103 - it contains all the needed information. Let me know in case something is confusing - I'll be glad to clarify!

Also I would like to ask you to test the new *.iso image to see whether your mouse is fully working.

Dirk, thank you for notifying that Acronis Bootable Rescue Media CD is not very convenient for you, we surely have a workaround: you can use Startup recovery Manager. It allows you to get to the Acronis Menu without any external bootable media - all you need is to simply press F11 on booting. Please kindly take a look at the chapter 3.5, p.23 in the Acronis True Image Home 2010 User's Guide.

Dear WildOne, Bill and Barnet! Thank you very much for your comments and kind cooperation, appreciate that. Barnet, I have just forwarded your comments to the Product Management team, be sure it will be taken under consideration and paid accurate attention.

I must thank you for being so patient and being with us on this issue. And even if the life-jacket contains bugs, they shouldn't be critical as you rely on it in emergency situation. So we'll keep working on improving every bit in our product till its suits you and you can rely on it.

Do not hesitate to share your concerns with us, and let me know in case you need any further asisstance.

Thank you!

I tested the latest restore disk and still experienced problems using my wireless Logitech mouse on the drop down menus.

The main menus at the top of the program screen still has drop down menus that fail to work with my wireless mouse clicks. I can substitute the "enter button" on my wireless keyboard for the mouse click and proceed through the program just fine.

One selection in the main screen "Recovery" drop down menu "Disk and Partition Recovery" does work sporatically. That is very curious....

In this version, the drop down menus on the "Disk Partition and Recovery" screen seem to have been eliminated and a continuation button has been added just the same as in the windows version of the program. This works fine.

In my case the drop down menus seem to be the problem.

I would be curious to know if others who have tried the updated software have narrowed down the issue to the same drop down menus or if they are experiencing other issues different from mine.

Alexander & Yana,

Thank you for sending the links to the ISO with wireless support together with the updated version. Unfortunately, I am suffering the same issue as William Cahill where the mouse clicks work to select menus, but actually selecting an items with the mouse fails and I had to use the enter key.

I am also sorry to report that for the first time, ATI failed me - I'd never had a problem recovering images with any of the previous versions. I needed to restore an image of my recent installation to my SSD drive. Using the method above, the image was successfully recovered and ATI reported successful completion and verification. However, upon rebooting, the system froze repeatedly as it located the windows boot information. I can only assume that the boot sector data was corrupted. Fortunately, I had also taken an image using the W7 tool and was able to recover using that tool instead.

New Discoveries

Every time I use this program I figure something new out.

Thanks Andy W for your comments. It looks like at least several folks have the same issue as I.

After reading your post I tried a full recovery this morning to see if I experienced the same boot issue that you did. I did not. All booted just fine.

I have found that Windows 7 can be installed in two ways. One with the boot files on the same partition as Windows 7 and the installed programs and a Second way with the boot files on a separate small partition. I still am not quite sure why Microsoft creates this second partition for only the boot files so I have avoided setting my system up that way. Perhaps your boot issue is related to this separate boot partition.

Also on occasion I have messed up the boot sector of my computer and even after an Acronis Restore had a boot failure. Using the Repair function on the Windows 7 disk has always solved that problem for me.

Acronis folk what is your take on the two types of installs possible in Windows 7 and how does one or the other impact how to use the program to backup and recover.

The Acronis folks have bent over backwards trying to solve this problem and my hat is off to them.

From some of my comments on the last version they probably think that I don't know what I am talking about. I told them that once in the restore menu that all was well since they eliminated the drop down menu and instead substituted a next button to complete the recovery process.

Well that comment was wrong.

There are apparently different recovery screens that appear depending on how you select the recovery option. If you use the top menu you get a "Recovery Wizard" Menu without drop down menus and a "Next" button to move forward. If you just choose Recovery off the main screen you get a different window with drop down menus . I have also attached a screen print from Windows (it is a lot easier to capture an image using Windows) showing both of these menus for clarification since the action resulting from different selections is identical to the boot disk.

I did not notice these differences until I did the test recover this morning.

I am sorry if my last post about the recovery screen was misleading but I had assumed that the program would respond exactly the same way each time regardless of how I selected the recovery option.

Again Acronis folks thanks for the hard work on this issue. I know it is hard to solve problems experienced by infrequent users such as myself. To date this is the best support I have seen from any company that I have had occasion to discuss such a problem with.

Hopefully a solution will eventually be found. The program continues to meet all of my needs by substituting the "Enter" key for mouse clicks.

Thanks again....

William, thank you for the reply.

As a long term user of ATI, this is the first time it has let me down, but I agree that support have always been quick to respond and helpful as indeed they were this time in supplying updated boot disks. I wonder whether my problem restoring an image was due to the fact that I have an SSD connected via AHCI rather than a traditional drive connected via IDE?

I am loathe to try it again, as it took me a good couple of hours to sort out last night including having to run "sanitary erase" to clean the SSD.

Yana,

In post 42 you say, "Dirk, thank you for notifying that Acronis Bootable Rescue Media CD is not very convenient for you, we surely have a workaround: you can use Startup recovery Manager. It allows you to get to the Acronis Menu without any external bootable media - all you need is to simply press F11 on booting."
This is NOT so in my case. I lose most keyboard and mouse control whether I boot from the disk or Startup Recovery Manager. I have the same problem with my old HP wireless mouse/kbd AND a new Logitech MK33 setup. Both machines are running Win XP Media Center Edition. Both are SP-2.

I've been fooling around with this problem for days! The only way around it is to load the "Safe" version on my old HP. Then the keyboard and mouse are fine. However, on the newer system I don't even have that option. All I'm offered is the "Full" version!

HELP!! :-(

Andy W

I don't know much about using a Solid State Drive or its implications. My setup is a basic internal SATA drive connected directly to a SATA plug on my Dell computer motherboard with the Boot files on the same partition as Windows 7.

However, if you have not tried it, using the Windows Boot disk to repair the Windows 7 boot has saved my bacon more than a few times when I have messed things up (which I do more often than I should). I just let it do the default things that it finds. Occasionally I have had to run it twice while it sorts things out but it has not failed me yet and it is quick and simple.

Dear Yana
- How you address the VGA hint is fine for me. Thanks.
- How you address the Hardware Compatibility List is not good. Your aim to "support all and resolve conflicts ..." does obviously not work.

* Since build 5029 (yes the number starts with a five) I have no mouse / keyboard support !
* All the Beta builds for download do not realy improve
* Either you have no mouse/keyboard or no action (no restore no backup no nothing)
* My sent system report didn't have any response ...
* Best working kernel (Beta SW) so far was 2.6.27-20, but as you coninue with kernel 2.6.32 I am back with "no action or no mouse/keyboard)

I'm absolutely frustrated about your progress
Best regards
Hans Muster

Thanks William. Fortunately, I had taken an image of C drive using the windows tool as well as ATI (Windows 7 has a basic imaging tool built in) and I was able to recover using this image. I had to run "Sanitary Erase" initially to clean the drive following the aborted recovery with ATI, before I was able to recover the image with the W7 tool.