XP SP3 and Acronis 2015
I have used Acronis very happily at home for 6 or so years. Yesterday I decided to upgrade to 2015 to get 3 licences so that I can do my monthly backups on two XP PCs. (I had been using 2009 on one machine and 2012 on the other and I was not sure whether I actually should be running both versions, hence the upgrade.) I checked that the system spec allowed XP SP3, so I turned off Comodo anti virus and firewall, plus most other system tray utilities, and installed Acronis 2015. After installation I got the dreaded blue screen of death on restart. Fortunately I had taken a 2012 back up yesterday morning, so after hours of reinstalling the 2012 backup.
I tried again this morning. The same problem. The installation goes OK, although I did notice both times that it causes all the system tray applications to start firing up during while Acronis is installing, which did not seem correct. I then did a restart and yet again my system is trashed. So now I am waiting for the very slow system back up to get me back to where I was yesterday morning.
Is 2015 actually compatible with XP SP3? It seems not to me.
Any suggestions, please?


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Thank you for the reply. 1.6GHz; Celeron M; 20GB free on hard disc; 2GB RAM; No known driver conflicts. All latest updates applied. Everything else running normally as expected.
Acronis 2012 went on with no problem and did a backup (thank goodness), but I have only the one license and that is on the other laptop. Hence I had 30 days 'trial period' as of yesterday. I would have bought another 2012 license, but that did not appear available. (I assume, but have not tried, that the 2015 license is not backward compatible?)
I removed 2012 and did a system check and PerfectDisc defrag of the restored C drive before installing 2015 the second time.
There would appear to be some conflict with this PC, XP and 2015; perhaps, as you say, a driver but then as mentioned above there are no apparent conflicts with anything else. To produce a blue screen STOP, with no way forward e.g. safe mode, etc., on Windows loading is terminal.
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You have 30 days support on the product, I would contact the support team for further assistance. Support link appears at the top right of this page.
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Just uninstalling TI 2012 may not have been good enough. Some Acronis drivers could have been left behind. This would cause a BSOD.You need to run the Acronis Cleanup Utility before you install TI 2015. Try that before you contact support.
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Thank you for the replies above. I did not know about the cleanup utility, so will try that. If that fails, then off to support...
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Back again: RESOLVED. Following the instructions of '34876: Acronis True Image: Cleanup Utility ' in the Knowledge base here and running the Cleanup utility obviously removed additional 'bits' left over.
Many thanks for the assistance and guidance; greatly appreciated.
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