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Admin Issues

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I facing admin privileges issue when I try to run the program.
I saw someone has this issue at 2017 but no resolved and they submitted a ticket.

I have submitted a ticket and they say is my account issue as a test account works and able to run the program.
My account is confirm admin, and I have read/write on the app.

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Hello Henry,

I've found several support tickets in our system dealing with a similar issue, but unfortunately they don't have a common solution. Usually one of the following steps resolved the case: re-installation, granting the admin privileges, switching to a different account.