unknown error during backup

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Suddenly, a few weeks ago, my Acronis True Image 2021 Backup stopped to complete daily backups of my Mac (macOS Monterey ver. 12.6).

The error reported is: unknown (!!!)

This is the log of the failed backup:

2022-10-15T13:55:58:319+02:00 4327949696 I00000000: -----
2022-10-15T13:55:58:319+02:00 4327949696 I00000000: ATI Demon started. Version: 25.10.1.39287.
2022-10-15T13:55:58:328+02:00 4327949696 I013C0006: 029F3E92-313A-4DEE-8A79-B9866B621924
2022-10-15T13:55:58:332+02:00 4327949696 I00640002: Operazione iMac-M1 avviata con pianificazione.
2022-10-15T13:56:00:602+02:00 4327949696 I013C0000: Operazione: Backup
2022-10-15T13:56:00:604+02:00 4327949696 I0064000B: Priorità modificata in Bassa
2022-10-15T13:56:00:671+02:00 4327949696 I00000000: Found mounted share: qnap._smb._tcp.local/Backup_MAC_M1/iMac-M1.tibx => /Volumes/Backup_MAC_M1/iMac-M1.tibx
2022-10-15T14:07:10:216+02:00 4327949696 E029B0FFF: Error 0x29b0fff: Unknown error
| livello traccia: errore
| line: 0x8ba4fa0bac28c371
| file: e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566
| funzione: operator()
| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()
| function: file_backup_run
| path: /Volumes/Backup_MAC_M1/iMac-M1.tibx
| $module: disk_backup_macarm64_735
|
| error 0xfff1: Resource deadlock avoided
| line: 0x8ba4fa0bac28c371
| file: e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566
| funzione: operator()
| line: 0x8ba4fa0bac28c371, e:/jenkins_agent/workspace/ati-disk_backup/735/product/main/core/resizer/archive3/backup_partition.cpp:1566, operator()
| function: pcs_co_dirent_first
| path: /System/Volumes/Data/Users/rossellacherchi/Library/CloudStorage/GoogleDrive-username @ somewhere/.shortcut-targets-by-id
| code: 0xb
| $module: disk_backup_macarm64_735
2022-10-15T14:07:11:106+02:00 4327949696 E013C0005: Error 0x13c0005: Operazione completata senza errori.
| livello traccia: errore
| line: 0x9f2c53c72e8bcedb
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/products/imager/demon/main.cpp:741
| funzione: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/858/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macarm64_39287

 

Can anyone tell me why the backup fails and how to resolve the problem?

Sa, 10/15/2022 - 15:33
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Dear Rossella Cherchi,
Thank you for reaching out. We would recommend checking this article: Acronis Cyber Protect Home Office: macOS backup fails with "Resource deadlock avoided" | Knowledge Base
Please let us know whether it helped you or not.

Di, 10/18/2022 - 12:55
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