Acronis Recovery for Microsoft Exchange - SBS 2008 (x64) with Exchange 2007 Service Pack 2

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Hi Acronis Support,

I use SBS 2008 (x64) with Exchange 2008 SP2 and Acronis Recovery for MSE, build 220.

It is not working at all! Try to connect to my server gives me the MAPI-CDO error message, but MAPI-CDO 1.2.1 is installed.

Is AR-for-MSE (build 220 from 27-Jul-09) compatible with Exchange 2007 SP2 from 24-Aug-09???

I tried the programm on a SBS 2008 with Exchange 2007 SP1. It worked without problems.

I was not able to find any information about Exchange 2007 SP2 on your site?!

BTW: What about your plan to support Exchange 2010?

Please help!

Sysop

So, 01/24/2010 - 13:22
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Hello TAC Sysop!

Thank you for finding time to report about the issue!

We do support Exchange 2007, so there should be no issues with it, and I would like to help you to resolve problems you faced.

Unfortunately due to the lack of diagnostic information it is impossible to identify the reason right now, so I would appreciate if you could kindly provide us with the following: 

  1. Description of the exact sequence of actions that lead to the issue;
  2. Build number of the application (Help -> About). Was the application installed on a clean machine or on top of another build?
  3. Screenshots of the error messages if there are any or a detailed description of the issue;
  4. The whole Acronis folder from the Microsoft Exchange machine:

    Windows XP, Windows 2000 Server, Windows 2000, Windows Server 2003: C:\Documents and Settings\All Users\Application Data\Acronis\

    Windows Vista, Windows Server 2008: C:\ProgramData\Acronis\

  5. Windows System Information File from the machine where Acronis Recovery for Microsoft Exchange Agent is installed;
  6. Windows Event Logs from the Exchange machine that correspond to the failure. Please do not forget to specify the time when the error occurred or clean up the Event Logs before reproducing the issue:
    • Start-Run - type eventvwr.msc
    • Right-click on System and Application and select 'Clear All Events'
    • Exit Event Viewer and reproduce the issue;
    • Start-Run - type eventvwr.msc
    • Right-click on System and select 'Save log file as..', save as System.evt file
    • Right-click on Application and select 'Save log file as..', save as Application.evt file

I would appreciate if you could kindly contact with the information gathered - it will help us to identify the exact reason of the issue and provide you with the suitable solution.

Thank you for the question regarding support of Exchange 2010 version - it should be supported in the next release of the product which is currently in production. Unfortunately there are no timeframes available, but you may subscribe to our newsletters - and as soon as we release the newer build you will receive a notifications.

Please kindly keep us posted regarding the case!

Thank you in advance for cooperation.

Mi, 02/17/2010 - 17:09
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