Errors when I try to backup XP Computer.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Hi,

I just have add a new computer in the Acronis management console.
When I launch my plan to backup (full backup) I have the following errors after 10 seconds :

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 22/04/2015 13:01:25
Backup plan: Plan_1erLundiDuMois
Task: Full backup
Managed entity type: Machine
Managed entity: YFP90856.mydomain
Machine: YFP90856.mydomain
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_39029
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_39029
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields: $module : disk_bundle_vs_39029
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69e
Fields: $module : disk_bundle_vs_39029
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0ed
Fields: $module : disk_bundle_vs_39029
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 14181c22ef45aa24
Fields: $module : disk_bundle_vs_39029
Message: VSS writer 'MSDEWriter' with class ID 'F8544AC1-0611-4FA5-B04B-F7EE00B03277' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields: code : 2147754996, $module : disk_bundle_vs_39029
Message: Unknown Win32 error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01490003+0x00010424+0x00070021+0x0010C442+0x0010C469+0x0000FFF0+0x800423F4

--------------------

For information:
Everything is official with licence.

I use a service account to launch backup task
administrator group of machine contains this service account.

no problem to access to the vault. It works with other computers.
Firewall is disable.

If someone can help me please,
Thanks.

Regards,

Clément

Wed, 04/22/2015 - 12:35
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Clement,

This is a VSS (Microsoft Volume Shadow Copy Service) snapshot error. By default, our product uses this service to create snapshots in Windows.

This type of error can have hundreds of different causes, most of them caused by Windows issues and unrelated to our product. As a first step, I would suggest creating a support ticket with us or going through the troubleshooting guide in our KB

Thu, 04/23/2015 - 18:17
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