The operation was interrupted due to a problem with network connection to the required file

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Posts: 1
Comments: 1

I have backup problem, the log showed "The operation was interrupted due to a problem with network connection to the required file" but don't know what should do. Anyone can help?

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Log Entry Details
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Type: Information
Date and time: 20-Apr-17 10:16:02 AM
Backup plan: 03 Backup Daily Wed
Task: Simple backup (Full)
Code: 6,553,752(0x640098)
Module: 100
Owner:
Message:
The operation was interrupted due to a problem with network connection to the required file. Time trying to connect to the location: 11 minutes 30 seconds.
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--------------------
Log Entry Details
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Type: Information
Date and time: 20-Apr-17 10:04:32 AM
Backup plan: 03 Backup Daily Wed
Task: Simple backup (Full)
Code: 262,165(0x40015)
Module: 4
Owner:
Message:
Network location is unavailable at the moment.

Click Retry to try again or click Cancel to cancel the operation. User response: Retry
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Thu, 04/20/2017 - 02:22
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Comments: 7092

Hello Joe,

Welcome to Acronis user forums! Would share more details about your environment:

  • What data are selected for backup? Local drives or network shares?
  • What is the target location?

If you are backing up to an external USB-storage, it could go offline depending on the power settings.

Thank you, 

Mon, 04/24/2017 - 12:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi Ekaterina,

Acronis 11.7 is using and running on a Windows 2000 server. Backup the local c: drive to a directlly attached tape HP Ultrium 5-SCSI Z65W (HUE3380TYE).

Now the backup job always have problem (one week two to three days have same problem)

Please help.

After Tape 'GLDWF01_DAILY_MON_D' is selected.

Then show Trying to reestablish network connection...

After retries then show

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 24-Apr-17 10:16:16 PM
Backup plan:   01 Backup Daily Mon
Task:          Simple backup (Full)
Code:          20,250,685(0x135003D)
Module:        309
Owner:         
Message:       
  Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_50064
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50064
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50064
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50064
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc590
Fields:  $module : disk_bundle_vs_50064
Message: Write error.
--------------------
Error code: 21
Module: 4
LineInfo: 93943c42f2bfcd93
Fields:  $module : disk_bundle_vs_50064
Message: Network disconnected.
--------------------
Error code: 21
Module: 4
LineInfo: f04af0eb910854b8
Fields:  $module : disk_bundle_vs_50064
Message: Network disconnected.
--------------------
Error code: 2
Module: 3
LineInfo: 4d5187f54acfda1b
Fields:  $module : disk_bundle_vs_50064
Message: Cannot establish connection. Check the specified machine address.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x01490003+0x00010424+0x00070004+0x00040015+0x00040015+0x00030002

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Tue, 04/25/2017 - 01:42