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upgrade from 11.5 to 11.7 not able to recover

Thread needs solution

After upgrade from 11.5 to 11.7,we're not able to restore the data to a test server.Getting error message

The selected location does not contain backedup data,even after doing inventory and rescanning multiple times.Not sure what to do? we can't test restore on production server.

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<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="AF6E72F0-A069-41EC-BFCC-D78BA36B3B1F" product="Acronis Backup Agent Core" version="11.7" build="44421" >
    <event id="1" level="2" module="309" code="20250682" time="1472482186" message="Command 'Rescanning media' is running." />
    <event id="2" level="2" module="67" code="0" time="1472482186" message="Rescan tapes is started." />
    <event id="3" level="2" module="64" code="0" time="1472482187" message="Rescan media operation has started." />
    <event id="4" level="2" module="67" code="0" time="1472482187" message="Tape 'Tape 1' has been mounted to drive 'HP Ultrium 3-SCSI C24D (HU10843CJE)'." />
    <event id="5" level="2" module="64" code="0" time="1472482188" message="Rescan media operation has successfully completed." />
    <event id="6" level="2" module="67" code="0" time="1472482188" message="Rescan of tapes finished." />
    <event id="7" level="2" module="67" code="0" time="1472482188" message="Updating database after rescan." />
    <event id="8" level="2" module="67" code="0" time="1472482188" message="Commiting transaction." />
    <event id="9" level="2" module="67" code="0" time="1472482188" message="Transaction commited." />
    <event id="10" level="2" module="67" code="0" time="1472482188" message="Reporting incomplete archives." />
    <event id="11" level="2" module="67" code="0" time="1472482189" message="Removing deletion marks at rescanned tapes." />
    <event id="12" level="2" module="67" code="0" time="1472482189" message="Anouncing discovered slices." />
    <event id="13" level="2" module="309" code="20250683" time="1472482189" message="Command 'Rescanning media' has completed successfully." />
</log>

 

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="" product="Acronis Removable Storage Management Service" version="11.7" build="44421" >
    <event id="1" level="3" module="4" code="5" time="1472479270" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="2" level="3" module="4" code="5" time="1472479361" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="3" level="2" module="309" code="20250682" time="1472479826" message="Command 'Full inventory' is running." />
    <event id="4" level="3" module="4" code="5" time="1472479827" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="5" level="2" module="309" code="20250683" time="1472479827" message="Command 'Full inventory' has completed successfully." />
    <event id="6" level="3" module="4" code="5" time="1472479838" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="7" level="2" module="309" code="20250682" time="1472479851" message="Command 'Full inventory' is running." />
    <event id="8" level="3" module="4" code="5" time="1472479852" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="9" level="2" module="309" code="20250683" time="1472479852" message="Command 'Full inventory' has completed successfully." />
    <event id="10" level="2" module="309" code="20250682" time="1472479867" message="Command 'Full inventory' is running." />
    <event id="11" level="3" module="4" code="5" time="1472479868" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="12" level="2" module="309" code="20250683" time="1472479868" message="Command 'Full inventory' has completed successfully." />
    <event id="13" level="3" module="4" code="5" time="1472479879" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="14" level="3" module="4" code="5" time="1472479911" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="15" level="3" module="4" code="5" time="1472480015" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="16" level="3" module="4" code="5" time="1472480661" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="17" level="3" module="4" code="5" time="1472480693" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="18" level="3" module="4" code="5" time="1472481045" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="19" level="3" module="4" code="5" time="1472481095" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="20" level="2" module="309" code="20250682" time="1472481137" message="Command 'Detecting tape devices' is running." />
    <event id="21" level="4" module="562" code="1021" time="1472481137" message="The Microsoft Removable Storage service is not started.&#10;Additional info: &#10;--------------------&#10;Error code: 1021&#10;Module: 562&#10;LineInfo: 6196293edb8e031a&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: The Microsoft Removable Storage service is not started.&#10;--------------------" />
    <event id="22" level="2" module="309" code="20250683" time="1472481137" message="Command 'Detecting tape devices' has completed successfully." />
    <event id="23" level="2" module="309" code="20250682" time="1472481152" message="Command 'Detecting tape devices' is running." />
    <event id="24" level="4" module="562" code="1021" time="1472481152" message="The Microsoft Removable Storage service is not started.&#10;Additional info: &#10;--------------------&#10;Error code: 1021&#10;Module: 562&#10;LineInfo: 6196293edb8e031a&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: The Microsoft Removable Storage service is not started.&#10;--------------------" />
    <event id="25" level="2" module="309" code="20250683" time="1472481152" message="Command 'Detecting tape devices' has completed successfully." />
    <event id="26" level="3" module="4" code="5" time="1472481160" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="27" level="3" module="4" code="5" time="1472481529" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />
    <event id="28" level="3" module="4" code="5" time="1472482188" message="Error occurred while searching in the file.&#10;Additional info: &#10;--------------------&#10;Error code: 5&#10;Module: 4&#10;LineInfo: c41defba28f4d0b9&#10;Fields: &#32;$module : arsm_service_vs_44421&#10;Message: Error occurred while searching in the file.&#10;--------------------&#10;Error code: 65520&#10;Module: 0&#10;LineInfo: bd28fdbd64edb8ee&#10;Fields: &#32;code : 2147943517, $module : arsm_service_vs_44421&#10;Message: The request could not be performed because of an I/O device error&#10;--------------------" />

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Veera,

Thank you for your posting! Similar issue has been reported in the following thread, please take a look at the suggested workaround.

Thank you,

 

Hi Ekaterina ,

Thanks for your reply,we've tried that,still no good.Even after re-installing it's not good.Not sure what to do?

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Veera,

If the issue persists, I'd recommend to raise a support ticket, so that our support team can conduct the more indepth investigation.

Thank youm