delete manually archive takes a very long time.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 1

hi

can you help me with my issue. i have multiple backup tasks. one of them raised an error while deleting/replicating data on my internal hard drive.

i have multiple errors but no reference on your knowledge base

for example: 0x00400001, or 0x00400002

see below the error log (sorry it's in french):

--------------------
Détails des entrées de journal
--------------------
Type :                Erreur
Date et heure :       25/11/2015 16:30:17
Plan de sauvegarde :  Sauvegarde FILE01706
Tâche :               Reproduction/Nettoyage (1er emplacement)
Type d'entité gérée : [Aucune]
Entité gérée :        FILE01706.ludec.dom
Machine :             HYPERVSELUX
Code :                20 250 685(0x135003D)
Module :              309
Propriétaire :        ASN User 2
Message :            
  La commande « Reproduction des sauvegardes/nettoyage des archives (1er emplacement) » a échoué.
Informations supplémentaires :
--------------------
Code d'erreur : 61
Module : 309
LineInfo : 4a8728dc8a1c9510
Champs :  $module : service_process_vsa64_43916
Message : La commande « Reproduction des sauvegardes/nettoyage des archives (1er emplacement) » a échoué.
--------------------
Code d'erreur : 507
Module : 64
LineInfo : a1d3981537c687d9
Champs :  id : arl:/6D184026-1FFB-4C2E-8214-0ABCAA79124D/EA1A0E3E-96EC-4BCA-8E95-ADC514653D2F/47A0EBA9-C031-4599-8138-F889E5A932F9/E2DCB16D-1A99-43C7-97DD-90FEA4D714C1, $module : storage_server_archive_manager_vsa64_43916
Message : Échec de l'ouverture de l'archive de sauvegarde par l'ID.
--------------------
Code d'erreur : 1
Module : 64
LineInfo : 98130db273d2480
Champs :  $module : storage_server_archive_manager_vsa64_43916
Message : L'archive n'est pas valide ou son type n'est pas pris en charge.
--------------------
Code d'erreur : 3
Module : 350
LineInfo : be56f31f88136fe7
Champs :  $module : arx_asn_vsa64_43916
Message : La propriété requise « ApplicationID » est manquante.
--------------------
Code d'erreur : 2
Module : 64
LineInfo : f440d05d16e0fcfe
Champs :  path : bsp://hypervselux/VAULT, $module : storage_server_archive_manager_vsa64_43916
Message : Echec de l'ouverture de l'archive pour la lecture.
--------------------
Code d'erreur : 2
Module : 64
LineInfo : f440d05d16e0fcfe
Champs :  path : bsp://hypervselux/VAULT, $module : storage_server_archive_manager_vsa64_43916
Message : Echec de l'ouverture de l'archive pour la lecture.
--------------------
Acronis Base de connaissances : http://kb.acronis.com/errorcode/

Code d'événement : 0x0135003D+0x004001FB+0x00400001+0x015E0003+0x00400002+0x00400002

--------------------

it seems that acronis was not able to delete the data on the vault. the backup is ok and the replica is on the external hard drive. but i assume that deleting data is no longer possible. i tried to delete it manually. it's seems to be effective as i see the free space value increasing but the process is still a 0% as shown in the attached file.

thanks for your help.

 

Attachment Size
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Wed, 11/25/2015 - 16:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello Teddy,

Thank you for your posting! The most common reason for this issue is the corruption of meta-files residing in depots. During a backup or other operation with a backup archive Acronis Managed Machine Service parses the contents of the meta-files (an .xml-file for unmanaged vaults and .meta folder for managed) in the backup location and compares it with the actual TIB files in the vault. Eroor message Failed to open archive by ID appears when an inconsistency between meta-files and the actual TIB files is found. To resolve the issue we need to restore meta information in the vault. Please proceed with instructions from this article if you are using an unmanaged vault. For a managed vault please refer to the following article. If the issue persists, this article will be helpful (also for managed vault)

Thank you,

Tue, 12/01/2015 - 08:51
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