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Failed Recovery HELP NEEDED

Thread needs solution

Hi all.

I have 2 backups of a failed system, both Full, both completed without errors

When I try to restore any of the 2 backup I get the same errors.

I raised a case with Acronis and they say the backups are corrupt and nothing they can do

These backups contain about 10 years of work!

Surely I cant have 2 backups that are corrupt?

Additional info:
--------------------
Error code: 26
Module: 4
LineInfo: a8a1022bd18ae112
Fields:  Path : \\?\D:\Virtual Machines\sbserver.abc.local\sbserver.abc.local-0-flat.vmdk~02BOJNDA, Hints : 1, $module : disk_bundle_vs_50064
Message:
--------------------
Error code: 1
Module: 4
LineInfo: 35f34aff8801b81d
Fields:  $module : disk_bundle_vs_50064
Message: Error occurred while reading the file.
--------------------
Error code: 38
Module: 23
LineInfo: 675e03a7d2d4eb0e
Fields:  $module : disk_bundle_vs_50064
Message: Decompression has failed.
--------------------
Error code: 24
Module: 23
LineInfo: 675e03a7d2d4eb0d
Fields:  code : 18446744073709551613, $module : disk_bundle_vs_50064
Message: incorrect data check
--------------------

 

 

Alan

 

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Posts: 0
Comments: 2016

Hello Alan,

where were these backups located?

I can see from your support case that you succeeded in recovering the backup from "original drive" - could you please share with us was that "original drive" an internal one?

 

 

Hi sorry i forgot to update here

timeline of attempts:

1. Restore direct from external HDD - Fail

2. Copy to internal HDD and restore - Fail

3. Copy file from TIB File (internal HDD) - Fail

4. Upgrade from 11.7.50064 to 11.7.50230 and restore (internal HDD) - Fail

5. Install 12.5 and restore (internal HDD) - Fail

6. Copy file from TIB File (internal HDD) - Fail

7. Contacted Acronis and they went through the same processes - All Failed

8. Uninstall 12.5 and reinstall 11.7.50230 and copy from TIB file (external HDD) - Got half the data back

9. Restore direct from External HDD - RESTORED :)

 

Thanks to Acronis again for all the help

 

Alan

Maria Belinskaya wrote:

Hello Alan,

where were these backups located?

I can see from your support case that you succeeded in recovering the backup from "original drive" - could you please share with us was that "original drive" an internal one?

 

 

HI, no the original drive was an external drive. Alan