Backup failed, A required privilege is not held by the client
I've just installed Backup 12 and created some backup tasks. I'm having an issue where all the tasks fail with permission/privilege errors. Below is the log file. Thank you for any help you can provide.
I've run/created the tasks as domain admin, with a backup account, with/without application aware and/or attempted to run them on local or network storage and they all fail with the privilege error. This is running on a Server 2012 R2 Domain Controller.
Error code:
0x01330029+0x01350016+0x01350016+0x0133002B+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00950057+0x00100005+0x00000009+0x00000522+0x0000FFF0+0x80070522
2017-01-09 15:44:14:204 4416 I0135003A: User 'hope\administrator' (clientProfileID='CBFA74C9-87D0-DD0F-A96E-49E2DA0BDC14'; clientSessionID='59CC5330-1358-4086-B6ED-61D0FCB72785') is running command 'Backup plan 'Monthly''.
2017-01-09 15:44:14:335 4416 I00000000: I00000000: GTOB: acquiring root item
2017-01-09 15:44:14:566 4416 I00000000: I00000000: GTOB: root item acquired successfully
2017-01-09 15:44:17:667 4416 E0135003D: Error 0x135003d: Command 'Backup plan 'Monthly'' has failed.
| trace level: error
| channel: tol-activity#C269074E-9397-4649-AFDF-3A57D989DA87
| line: 0x4a8728dc8a1c9534
| file: k:\3622\enterprise\common\tol\gating_activity.cpp:142
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Monthly'
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Monthly'
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_3622
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190dde7
| file: k:\3622\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:149
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Resolving items to back up
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: FD79C554-B363-4DB2-97BC-1E5A94094A94
| $module: mms_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Resolving items to back up
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: FD79C554-B363-4DB2-97BC-1E5A94094A94
| $module: agent_protection_addon_vsa64_3622
|
| error 0x133002b: Failed to execute an internal command while resolving items selected for backup.
| line: 0xe873a234106e3486
| file: k:\3622\enterprise\managers\gtob\protection\commands\resolve_backup_set\impl\command.cpp:137
| function: `anonymous-namespace'::ResolveBackupSetCommand::ExecuteLogic
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: GXT is going through hierarchy.
| line: 0xb7c9d3ae0aab4642
| file: k:\3622\enterprise\managers\gtob\gxt\common\follow_hierarchy.cpp:186
| function: Gtob::Gxt::`anonymous-namespace'::FollowHierarchyJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: ASYNC: Lazy barrier action job.
| line: 0x9174396a01b27ce4
| file: k:\3622\enterprise\common\async\lazy_barrier.cpp:242
| function: Async::LazyBarrier::BarrierJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: ASYNC: Action sequence pending action job.
| line: 0xd7761d47edeb39a4
| file: k:\3622\enterprise\common\async\semaphore.cpp:154
| function: Async::Detail::SemaphoreLogic::SemaphoreJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: GXT is going through hierarchy.
| line: 0xb7c9d3ae0aab4642
| file: k:\3622\enterprise\managers\gtob\gxt\common\follow_hierarchy.cpp:186
| function: Gtob::Gxt::`anonymous-namespace'::FollowHierarchyJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: ASYNC: Action sequence pending action job.
| line: 0xd7761d47edeb39a4
| file: k:\3622\enterprise\common\async\semaphore.cpp:154
| function: Async::Detail::SemaphoreLogic::SemaphoreJob::Describe
| $module: mms_vsa64_3622
|
| error 0xf90004: ASYNC: Full barrier action job.
| line: 0x368cb7423c1c08d9
| file: k:\3622\enterprise\common\async\full_barrier.cpp:225
| function: Async::FullBarrier::BarrierJob::Describe
| $module: mms_vsa64_3622
|
| error 0x950057: DAAPI has failed to collect information about the machine.
| line: 0xce47d41ec1026b35
| file: k:\3622\enterprise\disk_manager\daapi1\disk_manager_impl.cpp:606
| function: DiskManagement::Da1DiskManagerImpl::GetView
| $module: disk_bundle_vsa64_3622
|
| error 0x100005: Failed to initialize the snapshot manager library.
| line: 0x8d5bf87c202e8752
| file: k:\3622\fdisk\disk_w.cpp:759
| function: LocalComputerWithWindowsImpl::RefreshStartupFlags
| $module: disk_bundle_vsa64_3622
|
| error 0x9: Unknown status.
| line: 0x2aacb7b2ab852ac
| file: k:\3622\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x522
| $module: disk_bundle_vsa64_3622
|
| error 0xfff0: A required privilege is not held by the client
| line: 0xbd28fdbd64edb8f1
| file: k:\3622\common\error.cpp:307
| function: Common::Error::AddWindowsError
| code: 0x80070522
| $module: disk_bundle_vsa64_3622

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Hello Sherif,
Welcome to Acronis user forums! Please make sure, you have full control over HKEY_LOCAL_MACHINE\SOFTWARE\Acronis and Acronis Managed Machine service is running under account with all necessary privileges.
Thank you,
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Thank you for your reply. I was missing the following:
NT SERVICE\ALL SERVICES was not set to run as a service
My local backup account for Backup 12 was not part of the "Builtin\Administrators" group or the "Builtin\Backup Operators" group. After modifying the group memberships I needed to restart the Acronis services which are run by that account.
Thanks again for your help.
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