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Backup failed, A required privilege is not held by the client

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I've just installed Backup 12 and created some backup tasks. I'm having an issue where all the tasks fail with permission/privilege errors. Below is the log file. Thank you for any help you can provide.

I've run/created the tasks as domain admin, with a backup account, with/without application aware and/or attempted to run them on local or network storage and they all fail with the privilege error. This is running on a Server 2012 R2 Domain Controller.

Error code:
0x01330029+0x01350016+0x01350016+0x0133002B+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00F90004+0x00950057+0x00100005+0x00000009+0x00000522+0x0000FFF0+0x80070522

2017-01-09 15:44:14:204 4416 I0135003A: User 'hope\administrator' (clientProfileID='CBFA74C9-87D0-DD0F-A96E-49E2DA0BDC14'; clientSessionID='59CC5330-1358-4086-B6ED-61D0FCB72785') is running command 'Backup plan 'Monthly''.
2017-01-09 15:44:14:335 4416 I00000000: I00000000: GTOB: acquiring root item

2017-01-09 15:44:14:566 4416 I00000000: I00000000: GTOB: root item acquired successfully

2017-01-09 15:44:17:667 4416 E0135003D: Error 0x135003d: Command 'Backup plan 'Monthly'' has failed.
| trace level: error
| channel: tol-activity#C269074E-9397-4649-AFDF-3A57D989DA87
| line: 0x4a8728dc8a1c9534
| file: k:\3622\enterprise\common\tol\gating_activity.cpp:142
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Monthly'
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Monthly'
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_3622
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190dde7
| file: k:\3622\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:149
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Resolving items to back up
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: FD79C554-B363-4DB2-97BC-1E5A94094A94
| $module: mms_vsa64_3622
|
| error 0x1350016: TOL: Failed to execute the command. Resolving items to back up
| line: 0x8d165e86fb819595
| file: k:\3622\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: FD79C554-B363-4DB2-97BC-1E5A94094A94
| $module: agent_protection_addon_vsa64_3622
|
| error 0x133002b: Failed to execute an internal command while resolving items selected for backup.
| line: 0xe873a234106e3486
| file: k:\3622\enterprise\managers\gtob\protection\commands\resolve_backup_set\impl\command.cpp:137
| function: `anonymous-namespace'::ResolveBackupSetCommand::ExecuteLogic
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: GXT is going through hierarchy.
| line: 0xb7c9d3ae0aab4642
| file: k:\3622\enterprise\managers\gtob\gxt\common\follow_hierarchy.cpp:186
| function: Gtob::Gxt::`anonymous-namespace'::FollowHierarchyJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: ASYNC: Lazy barrier action job.
| line: 0x9174396a01b27ce4
| file: k:\3622\enterprise\common\async\lazy_barrier.cpp:242
| function: Async::LazyBarrier::BarrierJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: ASYNC: Action sequence pending action job.
| line: 0xd7761d47edeb39a4
| file: k:\3622\enterprise\common\async\semaphore.cpp:154
| function: Async::Detail::SemaphoreLogic::SemaphoreJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: GXT is going through hierarchy.
| line: 0xb7c9d3ae0aab4642
| file: k:\3622\enterprise\managers\gtob\gxt\common\follow_hierarchy.cpp:186
| function: Gtob::Gxt::`anonymous-namespace'::FollowHierarchyJob::Describe
| $module: agent_protection_addon_vsa64_3622
|
| error 0xf90004: ASYNC: Action sequence pending action job.
| line: 0xd7761d47edeb39a4
| file: k:\3622\enterprise\common\async\semaphore.cpp:154
| function: Async::Detail::SemaphoreLogic::SemaphoreJob::Describe
| $module: mms_vsa64_3622
|
| error 0xf90004: ASYNC: Full barrier action job.
| line: 0x368cb7423c1c08d9
| file: k:\3622\enterprise\common\async\full_barrier.cpp:225
| function: Async::FullBarrier::BarrierJob::Describe
| $module: mms_vsa64_3622
|
| error 0x950057: DAAPI has failed to collect information about the machine.
| line: 0xce47d41ec1026b35
| file: k:\3622\enterprise\disk_manager\daapi1\disk_manager_impl.cpp:606
| function: DiskManagement::Da1DiskManagerImpl::GetView
| $module: disk_bundle_vsa64_3622
|
| error 0x100005: Failed to initialize the snapshot manager library.
| line: 0x8d5bf87c202e8752
| file: k:\3622\fdisk\disk_w.cpp:759
| function: LocalComputerWithWindowsImpl::RefreshStartupFlags
| $module: disk_bundle_vsa64_3622
|
| error 0x9: Unknown status.
| line: 0x2aacb7b2ab852ac
| file: k:\3622\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x522
| $module: disk_bundle_vsa64_3622
|
| error 0xfff0: A required privilege is not held by the client
| line: 0xbd28fdbd64edb8f1
| file: k:\3622\common\error.cpp:307
| function: Common::Error::AddWindowsError
| code: 0x80070522
| $module: disk_bundle_vsa64_3622

0 Users found this helpful
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Messaggi: 22
Commenti: 3800

Hi,

The problem is in lack of privileges for user account under which Acronis Managed Machine Service is running (this causes inability to initialize the "Acronis SnapAPI" snapshot driver). In case of domain controllers it's recommended to use existing users instead of automatically generated ones which may lack required privileges. The required privileges for this user are listed here:

https://kb.acronis.com/content/56202

Also you can check additional information here. This link is for 11.7 but it's fully applicable to v12 as well (we'll have the same documentation topic for v12 in one of the next updates).

Thank you.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Messaggi: 250
Commenti: 7092

Hello Sherif,

Welcome to Acronis user forums! Please make sure, you have full control over HKEY_LOCAL_MACHINE\SOFTWARE\Acronis and Acronis Managed Machine service is running under account with all necessary privileges.

Thank you, 

Thank you for your reply. I was missing the following:

NT SERVICE\ALL SERVICES was not set to run as a service

My local backup account for Backup 12 was not part of the "Builtin\Administrators" group or the "Builtin\Backup Operators" group. After modifying the group memberships I needed to restart the Acronis services which are run by that account.

Thanks again for your help.