license issue
hello,
we installed a trial version of Acronis Backup 12 some weeks ago. now we bought a license.
License Product Name: Acronis Backup 12 Server License incl. AAP GESD
Number of Licenses: 9
we add the license settings- licenses - add keys. which added one 1 server 1/1.
but when we try to backup we get the message ; One or more machines are not assigned a license.
how do i assign this server license to the machines?
thanks
JD

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but in the first message you wrote - Number of Licenses: 9
what does it mean? If you have 1 license, then everything is correct - 1/1 (1 license is uesd of 1). If there are more than one machine in the backup plan, you will get a message about missed licenses.
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I had the same issue, I had to go into every schedule jobs and click on the edit button and just hit the save button again. Or you might need to re-create the schedule task after reboot the machine that contains the backup application install.
Beheer DIMP wrote:hello,
we installed a trial version of Acronis Backup 12 some weeks ago. now we bought a license.
License Product Name: Acronis Backup 12 Server License incl. AAP GESD
Number of Licenses: 9we add the license settings- licenses - add keys. which added one 1 server 1/1.
but when we try to backup we get the message ; One or more machines are not assigned a license.
how do i assign this server license to the machines?
thanks
JD
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I have been having this issue since installing 2016. I get good backups for a week or so, then the backup fails with one or more mailboxes are not assigned a license. I go reassign the licenses, wait forever for my backup plan to open and have to reassign the backup plan again. 45 users, I usually have to assign the backup plan one by one or the screen will lock up on me. Luckily, I have the "advanced Acronis Team" working on it (major sarcasm applied). I was getting an email every week or so, asking for files and screenshots. Since the issue was moved to the advanced level, I have heard nothing. Thankfully, I only purchased the one year plan.
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