Test Email notification works, new job email does not work.
New install of Acronis 12 on Windows 10 workstation. Test notification works with yahoo, gmail, & Outlook.com however the application logs do show that an email has been successfully sent from the application and I have the less secure option enabled on both yahoo & gmail as I have daily NAS emails from my Synology device via gmail w/o an issue.

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Hi Vasily,
I downloaded an update to Acronis and installed that. Updated from 12.0.3602 to version 12.0.3622.0. Restarted the workstation and after restart conducted a test notification w/o an issue and then proceeded to start a scheduled backup which completed also w/o an issue. I didnt see any evidence of an email being sent after the completion. Not sure if I would need to delete the job and recreate it? I'll follow-up by contacting support this evening.
Thank you for your help.
Felix.
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The issue has been resolved with a full removal of the application, cleanup of the target machine and then installing the current version 12.0.3622.0 which is working correctly. installing the update over the original installation did not correct the issue on my specific installation.
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Hello,
we have the same issue. Version of Acronis backaup is v.12.0.3622.
Email notification doesnt work, test emails are OK. Is there any other possibility to resolve issue without uninstallation of acronis backup?
Thank you
David
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Hi David,
You should contact our support team for assistance - the root cause in your case may be a different one, so full reinstallation might not be required.
Thank you.
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I have the same problem with a new installation for a customer.
What can I do ?
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Hi Yves,
As mentioned in my previous comment - the root cause in each case might be different, so you should contact our support team for assistance with the issue.
Thank you.
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