Mailbox backup - The activity has failed due to a restart of the service.

Thread needs solution
rot-@outlook.com
Beginner
Posts: 1
Comments: 1

Hello,

 

I am using Acronis Backup 12.5 Advanced - Since a while I make a backup on mailbox level. It is working fine, but one mailbox failed, when backuping up it gets stuck at 78% with fault:

"The activity has failed due to a restart of the service."

What I did is a MailboxRepairrequest on the mailbox, but mailbox is healty. 

2019-08-14T13:48:16:862+02:00 18844 I0135003A: User is running command. Command=Backing up; User=VVIT15XXXX\Administrator; clientProfileID=24537A84-F32C-2811-1C2D-698D3C23FE0A; clientSessionID=3E512BD1-E8FD-4440-91E9-F089FB3B89C5; tenantID=00000000-0000-0000-0000-000000000000
2019-08-14T13:48:16:878+02:00 18844 I00000000: I00000000: Task execution window: listen current preset from DB7FB5BA-915F-4EEC-8058-0C227CCA7ECB
2019-08-14T13:48:17:112+02:00 18844 I00000000: I00000000: Backup Inclusions list:
2019-08-14T13:48:17:112+02:00 18844 I00000000: I00000000: Joyce Schoonbroodt
2019-08-14T13:48:17:112+02:00 18844 I00000000: I00000000: Archive: //10.230.252.115/DC-352-VPS-001_Mailboxen/\jst01@parkstad.local_mailbox_C8ED4E85-0079-47FC-9420-1D8233672274A
2019-08-14T13:48:17:128+02:00 18844 I00000000: Start application backup process
2019-08-14T13:48:17:128+02:00 18844 I00000000: Environment updated, check plan execution prevention
2019-08-14T13:48:17:143+02:00 18844 I00000000: Fill generic backup parameters
2019-08-14T13:48:17:268+02:00 18844 I00000000: Check backed-up resources quotas
2019-08-14T13:48:17:268+02:00 18844 I00000000: Start preparing application archive for backup
2019-08-14T13:48:17:550+02:00 18844 I00000000: Execute application backup
2019-08-14T13:48:17:971+02:00 18844 I00000000: PowerShell connection current thread user: PARKSTAD\administrator
2019-08-14T13:48:17:971+02:00 18844 I00000000: PowerShell connection user: parkstad\administrator
2019-08-14T13:48:21:659+02:00 18844 I00000000: PowerShell connection current thread user: PARKSTAD\administrator
2019-08-14T13:48:21:675+02:00 18844 I00000000: PowerShell connection user: parkstad\administrator
2019-08-14T13:48:23:753+02:00 18844 I00000000: Using ar_io_local to open '\\?\UNC\10.230.252.115\DC-352-VPS-001_Mailboxen\' with token 0000000000001E94
2019-08-14T13:48:23:893+02:00 18844 I00000000: I00000000: Task execution window: listen current preset from DB7FB5BA-915F-4EEC-8058-0C227CCA7ECB
2019-08-14T13:48:23:893+02:00 18844 I00000000: Destination format doesn't support external de-duplication
2019-08-14T13:48:23:909+02:00 18844 I00000000: Start mailbox size calculation
2019-08-14T13:48:39:987+02:00 18844 I00000000: Calculated mailbox size: 4296189376
2019-08-14T13:48:40:003+02:00 18844 I00000000: Backup IS
2019-08-14T13:48:40:003+02:00 18844 I00000000: Backup mailbox: Joyce Schoonbroodt
 

 

Aanvullende informatie:

------------------------
Foutcode : 78
Module: 309
Regelinformatie: 0x7564DA35B0F1EAF5
Velden: {"$module":"mms_vsa64_13400"}
Bericht: The activity has failed due to a restart of the service.
------------------------
Foutcode : 57
Module: 309
Regelinformatie: 0xFAD14A153F7475BB
Velden: {"$module":"mms_vsa64_13400"}
Bericht: TOL: Process 'service_process.exe' has failed.
------------------------
Foutcode : 10001
Module: 20
Regelinformatie: 0xFAD14A153F7475AB
Velden: {"$module":"mms_vsa64_13400"}
Bericht: Faulting application name: service_process.exe, version: 12.5.1.13400, time stamp: 0x5cd42613
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19358, time stamp: 0x5ccfa112
Exception code: 0xe0434352
Fault offset: 0x00000000000085bc
Faulting process id: 0x5158
Faulting application start time: 0x01d55293df4fdb44
Faulting application path: C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 66309aa6-be88-11e9-8191-8ef695fc1739
Faulting package full name:
Faulting package-relative application ID:
------------------------
Foutcode : 10001
Module: 20
Regelinformatie: 0xFAD14A153F7475AB
Velden: {"$module":"mms_vsa64_13400","EventID":"1000","providerGUID":"00000000-0000-0000-0000-000000000000","Channel":"Application","Computer":"VVICT17.parkstad.local","providerName":"Application Error"}
Bericht: Faulting application name: service_process.exe, version: 12.5.1.13400, time stamp: 0x5cd42613
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19358, time stamp: 0x5ccfa112
Exception code: 0xe0434352
Fault offset: 0x00000000000085bc
Faulting process id: 0x5158
Faulting application start time: 0x01d55293df4fdb44
Faulting application path: C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 66309aa6-be88-11e9-8191-8ef695fc1739
Faulting package full name:
Faulting package-relative application ID:

 

 

Wed, 08/14/2019 - 12:16
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello rot,

welcome to Acronis forums!

Thanks for sharing the log file. It indicates that the reason of a mailbox backup failure is the 'service_process.exe' Acronis process that failed. Such issues with application lockups should be investigated by Acronis Support Team.

You will be required to reproduce the issue and collect Process Dumps, Acronis System Report from Agent with this mailbox and export a backup plan for this task (Plans-> Backups, select the mailbox backup task that fails -> Export) in order to share these data with support engineers for investigation purposes. 

 

Thu, 08/15/2019 - 06:59
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rot-@outlook.com
Beginner
Posts: 1
Comments: 1

Sorry,

 

we dont have support anymore, we did in the past.

 

Other ideas to tackle this problem?

Mon, 08/19/2019 - 06:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Rot.

In this case, I suggest that you download and install the latest update (build #14330). Please note that all Acronis Backup 12.5 components should be updated to the same build.

If the issue still persists, please renew your maintenance and contact Acronis Support Team.

Mon, 08/19/2019 - 07:58
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.