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Feature Request - DC maintenance alert or banner in the management console

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Hi,

I have a feature which I think would be useful. A banner alert in the partner level management console that provides information about upcoming maintenance on the partners data center. 

I think the alert show up from the time the maintenance window is announced until the maintenance is completed. I think it should not be a dismissable alert only visible to partners or customer admins.

I know that maintenance alerts are sent out by email but frequently I find partners/customers either miss or ignore them and when they cannot access their portals we get an influx of support calls.

If this could be considered as a feature I think it would be very helpful.

Thanks,

Nick

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Thank you for taking the time to share your feedback, Nick! Passed it to the product management for consideration. 

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UPD from the product management: there are plans to implement such functionality but we cannot provide any concrete ETA.

Is there a status page where we can see if a problems exists? Because right now, I think there is at least a problem with the acronis cloud in germany. I can not register new servers:

Failed.
401

{
   "context" : 
   {
      "$module" : "mms_rest_api_lxa64_10330"
   },
   "domain" : "global",
   "origin" : 
   {
      "code" : 401,
      "fields" : 
      {
         "$module" : "mms_rest_api_lxa64_10330"
      },
      "lineTag" : "0x487816542fd36909, e:/226/enterprise/rest_api/agent/registration.cpp:878, Register",
      "module" : 0,
      "suberror" : null,
      "text" : "Getting refresh token failed: {\"error_description\":\"Failed to authorize\",\"error\":\"access_denied\"}"
   },
   "reason" : "internalError",
   "serCode" : "0x00000191"
}

 

But without a status message, I'm not sure if the problem is on my side or if there is a general outage.

Regards
Michael

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Posts: 250
Comments: 7092

Hello Michael,

You can use https://cloud-status.acronis.com/  to check status of Acronis cloud datacenters. 

Thank you, 

Thank you Ekaterina,

I saw that something similar, or with similar functionality, is being introduced with 7.8+.

 

Thank you for your help.

 

Nick