backup process stuck at 0%, timeout from server
Hi, we use Acronis Backup and Recovery 10, server is installed on Windows Server 2008, machine we want to backup is on Ubuntu 10.4. Firewalls are down, everything is wide open. Backup process started but it's stuck on 0%. This is what we get from clients end:
[ 1800.564324] INFO: task BackupAndRecove:2353 blocked for more than
120 seconds.
[ 1800.564334] "echo 0 > /proc/sys/kernel/hung_task_
disables this message.
[ 1800.564340] BackupAndReco D 0010567a 0 2353 2321 0x00000000
[ 1800.564352] f5123de8 00200086 f3fd2000 0010567a 00000000 c0846740
f3e4e92c c0846740
[ 1800.564369] 92695e68 00000084 c0846740 c0846740 f3e4e92c c0846740
c0846740 f672a700
[ 1800.564385] 00000001 00000084 f3e4e680 f5123e1c f3e4e680 f727783c
f5123e14 c058b315
[ 1800.564401] Call Trace:
[ 1800.564419] [<c058b315>] rwsem_down_failed_common+0x75/0x1a0
[ 1800.564429] [<c058b45d>] rwsem_down_write_failed+0x1d/0x30
[ 1800.564438] [<c058b4f6>] call_rwsem_down_write_failed+0x6/0x10
[ 1800.564446] [<c058aa14>] ? down_write+0x24/0x30
[ 1800.564456] [<c020a161>] get_active_super+0x71/0xf0
[ 1800.564466] [<c0232a2f>] freeze_bdev+0x5f/0x120
[ 1800.564486] [<fc44093f>] snapapi_ioctl+0xa5f/0x18e0 [snapapi26]
[ 1800.564496] [<c01465a4>] ? enqueue_entity+0x154/0x1e0
[ 1800.564505] [<c0148ecb>] ? check_preempt_wakeup+0x20b/0x370
[ 1800.564512] [<c014675a>] ? task_new_fair+0xaa/0x120
[ 1800.564522] [<c0141f56>] ? wake_up_new_task+0x96/0xe0
[ 1800.564531] [<c014b8f6>] ? do_fork+0xf6/0x3a0
[ 1800.564539] [<c021628b>] vfs_ioctl+0x7b/0x90
[ 1800.564547] [<c0216519>] do_vfs_ioctl+0x79/0x310
[ 1800.564554] [<c0216817>] sys_ioctl+0x67/0x80
[ 1800.564563] [<c01033ec>] syscall_call+0x7/0xb
Please advice.
Hi Yana, thanks for answering..
got a new problem though, just wanted to start with all the invastigation you asked me to do but acronis_mms service wouldnt start up so now I can't see machine on Acronis B&R 10 Server.
Why is the reason for this? It worked fine yestarday and I didnt change nothing, just restarted the machine.
Before we take on the problem I mentioned earlier please tell me why acronis_mms won't start?
Hello ptnt7,
Thank you for your comment and letting me know about the new issue. Unfortunately it's hard to say for sure what was the reason, so we will anyway need the diagnostic information. Could you please kindly gather it and forward to me via PM?
I will be waiting for news from you.
Thank you!