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Bypassed Backup processes

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Dear Sir

i am Mohammad Tayseer from International Relief and Development - IRD, am facing a big issue with acronis as it lately not backing up some client computers while they really connected to the network, our data is extremely important, no room for errors from Acronis. so please support

check the attached files please

Attachment Size
missed.png 178.5 KB
never.png 193.44 KB
version.png 166.49 KB
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Hi Mohammad,

Sorry for the delay in replying your post

As I can see on the screenshots, many agents are grayed out. For the management server it means that the agent cannot be accessed.

Please check, if the service Acronis Managed Machine Service on the agents is started. Re-add the agents to AMS.

Also please check the user, under which MMS service on the agents is started.

What exactly was changed on these machines? Are the local backups successful? (Please check the logs on the agents directly.)