cannot connect to management server (11639)

Hello Stephen!

Thank you for finding time to report about the issue, I will be glad to assist you!

This error could've been caused by different reasons, so this situation requires investigation. Could you please gather the following information? 

1. Acronis Info from the problem machine
2. Windows System Information

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi Thanks for the reply, I have solved this already.
I used Revo Uninstaller to completely remove Acronis BR10AW then did a manual search to remove left over folders and accounts created by Acronis, rebooted and reinstalled ABR10AW build 11639, It installed with out errors I updated my Agent machines and imported them to management server, all is working A ok.
ps I di try using Acronis cleanup utility before I used Revo Uninstaller but didn't work.
Thanks
Stephen

Dear Stephen!

Thank you for your reply and for letting us know that you've solved the issue! I'm really glad to know about it and  I'm very positive that it will be useful for other users with the same issue!

Should you need anything else - don't hesitate to contact us, we will be glad to assist!