Cant install Backup and recovery 11 on SBS2003

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Posts: 1
Comments: 1

I cant install the product on my SBS2003 server.

When installing the agent core, i get the error 013795831 and the installation is rolling back.

Heres my logs.

Attachment Size
infosysteme.nfo 1.65 MB
acronisagentcore.msi_.zip 623.12 KB
Mon, 11/07/2011 - 19:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Mforget,

Welcome to our Forum, and thank you for reporting about the issue. I will be glad to assist you.

According to the MSI log you've kindly provided, the installer errors out: 

1: MSIGEN:AddUserToLocalGroup: add user 'msjdc\Acronis19E85EF05A0E9' to the group 'Opérateurs de sauvegarde' failed with error '' (1313728)
...
1: MSIGEN:CreateNewUser: failed

As a workaround I would suggest you to specify the account that already exists (it should have admin rights), this can solve the issue.

If the problem remains, please re-gather the MSI log and attach it to the main thread dedicated to the installation issues with Acronis Corporate products.

Let us know if you have any questions, we will be glad to help.

Thank you.

Tue, 11/08/2011 - 15:14