Error by connecting to a storage node

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Hello

I receive an error message when I cerate a new backup on a server. I connect to this server from the AMS. The error indicate exact after clicking "ok" on the backup destination window. To select the central backup place is no problem. The window shows all information correctly. But clicking "ok" shows the error.
I enclosed the message as pdf. Unfortunately I cannot find a similar error in the knowledge base.
Basically everything works good. Selecting the central storage place who is connected on the storage node from every other server and all clients makes no problem.
I cannot find a difference from the configuration on servers. Windows firewall is off.
My first language is German. So every answers in German will be no problem. I‘m sorry for my Englisch...

Michel

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meassge.pdf 22.54 KB
Mon, 11/15/2010 - 14:06
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Comments: 3268

Hello Michel!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will be glad to help you.

There can be several reasons for this issue, and in order to solve the problem, we need to localise one. Could you please gather Acronis Info from the problem machine, and submit a support request with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 11/16/2010 - 13:10