Problem with backup recovery
Hello,
we are using "Acronis Backup and Recovery 10 Workstation"
I create my Backup task and choosed an new applied archive. When this task have finished it advises me "successful".
But if i try to recover it and want to choose an archive we get the following error:
ERROR: Selected archive damaged or doesn't contain backups
best regards
André

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Hello,
enclosed i have listed 4 screenshots which must discribe my problem
sorry but i can only send it in german, i hope you have no problems with this.
And i try to save the backup on a LTO 3 tape.
Thank you
André
Attachment | Size |
---|---|
39806-91219.JPG | 139.21 KB |
39806-91222.JPG | 139.96 KB |
39806-91225.JPG | 133.2 KB |
39806-91228.JPG | 185.81 KB |
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Hello André,
Thank you for replying and providing additional information.
This is a known issue in our software and it occurs because our software does not automatically re-index the archive to verify if it is valid or not. In a future build of our software this be done automatically. In the meantime, please click on the Refresh button to resolve this issue.
I can also suggest this article in case you need additional information. If you continue to experience problems after this, please collect this report from the machine where the issue occurs and contact our Support team so that we can resolve it.
Please let me know if you have additional questions.
Thank you.
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Hello Anton
Thanks a lot. Now, it works!!
The solution was the refresh button.
best regards
André
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