Recovery for Exchange: Serial expired after update to build 220
Hi,
First of all, the system: Windows 2008 Server 64bit, Exchange 2007. Acronis Recovery for Exchange Agent and Management Console are both installed locally on this system.
Two days ago we updated our Acronis Recovery for Exchange to build 220. We did this according to "KB-Article 1825: Updating Acronis Recovery for Exchange". The installation seemed to work without problems and the server has been restartet after the install/update.
But now, when I connect to the Acronis Agent, a message box appears saying: "The serial number has expired" (note: we're using the german version, so I can't guarantee that this is the exact error message in the english version).
When I then open up the "Register" dialog, I see that the correct serial number (according to our license certificate) is still entered. But the comment below it says: "The entered serial number is invalid. Enter a valid serial number" (again, this is translated from german to english be me...).
When I try to re-enter the serial-number (doesn't matter if I enter it manually or copy&paste it) an hit "enter" it says: "Entered serial number is accepted." (A green "i" is shown in this dialog). So THIS dialog connotes, that the serial number is indeed correct. But still the comment below stays the same, and the product is still not working. Can it be that our serial number is defective? But the old build worked flawlessly for over 6 months now with this serial...?!
The problem is quite urgent, as we cannot make backups of the exchange mailboxes right now.
Thank you very much in advance!
Regards,
Jens Freisen
Hello Oleg,
you've got mail! ;-)
Thanks,
Jens
Wait...
What is the correct file for use without a license server?
RecoveryMSExchange_d_de.exe
or
RecoveryMSExchange_s_de.exe
?!
Hello Jens,
Thank you for your response.
The correct file is RecoveryMSExchange_s_de.exe. RecoveryMSExchange_d_de.exe is a trial version.
I am sending an info to you via PMs.
Thank you.
Hello Jens,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Do you have any news on the issue? Please keep us informed.
Thank you.
Hello Oleg,
yes, finally the build 220 is doing it's job! The operative point was to rename the registry key "HKLM\Software\WOW6432node\Acronis\RecoveryMicrosoftExchangeAgent" before re-installing the product.
So the steps were:
1. Remove the old installation according to KB-acticle 1825
2. Rename the registry key
3. Install the new build (you are asked for the serial then). I used the new serial that was given to me be the supporter in the chat.
After that, the 220-build worked without the "serial expired" error. Nevertheless I had to recreate the backup taks: Although they all were still there, they all failed with error message "member invoke failed". So I just clicked all of the tasks through one time. After that, everything is okay now.
Thanks for your help!
Bye,
Jens
Hello Jens,
Thank you for your response.
I am really glad to know that the program doesn't bother you now.
Thank you.
hi,
i have the same problem but i don't resolve with your information.
when i try to uninstall acronis recovery for exchange popup this comment:
"error irreversible during installation"
and the uninstallation go down
thanks in advantage
this is the problem in the attach
Hello Marco Astegiano,
We recommend to uninstall the software. Please use the following instructions to uninstall the software:
1) Uninstall all Acronis components from Add-remove Programs (if present)
2) Download the Windows CleanUp utility, install and run it
- Select all Acronis products hit Remove
3) Reboot the machine
4) Delete the following folders:
\Program Files\Common Files\Acronis
\Program Files\Acronis
5) Start->Run->regedit and delete the following brunch
HKEY_LOCAL_MACHINE->Software->Acronis
6) Reboot again and check if the issue persists.
Thank you.
hi alexander,
with your consideration and the use of ccleaner and my experience i solved the problem
your help is very goog
bye bye
Hello I have the same Problem and i cant reboot the server yet. Have i other chances?
Hello Tim,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Please do the following to fix the issue, none of the step listed requires a reboot.
1) Please remove the application in accordance with this article.
2) Rename the following keys (Run -> Regedit):
32-bit Windows:
HKEY_LOCAL_MACHINE \ SOFTWARE \ Acronis \ RecoveryMicrosoftExchangeAgent
64-bit Windows:
HKEY_LOCAL_MACHINE \ Software \ Wow6432Node \ Acronis \ RecoveryMicrosoftExchangeAgent
Please note: You should perform the uninstall before renaming the above keys, otherwise the operation will fail.
3) Download the latest build of Acronis Recovery for MS Exchange from http://www.acronis.com/enterprise/my/updates/
4) Run the downloaded installation package. Right-click on each component and select Extract. Save the files to a folder.
5) Double-click on the extracted files to install the application. Acronis Recovery for MS Exchange Agent should be installed on the machine that runs Microsoft Exchange Server.
Thank you.
Hi,
i tried to deinstall the Agent, but it occurs an error.
While trying to deinstall it says "Installation interruppted please restart the Installer and try again."
Hi,
the above mentionend Error ocurrs if I start the Installer of the new Agent and want to remove the old one.
If I try to remove the Agent via Programs and Applications I get the message "Fatal Error while installig!"
What am I doing wrong?
Hi,
I will restart the server as soon as possible and then retry the unistall and the install of the Software according to the article mentioned by Oleg.
Hi everybody!
Good news: I managed to uninstall the old Version and install the new Version. The trick was to install the old agent again and then remove it. It seems that the unistaller already removed some of the files but then occured an error. After removing it I deleted the folder and changed the registry key.
During the installation of the newer version I typed in my serial number and it works fine.
The first Backups were successfully.
Thanks for your help!