[RESOLVED] All backups fail

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hello

We have installed Acronis Backup & Recovery 11 on our Hyper-V server to backup all our VM's.

Unfortunately, all backup tasks fail... this are the errors we get:

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fd8f
Fields: $module : disk_bundle_vs
Message: Virtual machine backup has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdd0
Fields: $module : disk_bundle_vs
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_vs
Message: Failed to back up virtual machine 'WEB'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_vs
Message: Failed to prepare for backing up.
--------------------
Error code: 32850
Module: 114
LineInfo: 7d0f647ae0a6c456
Fields: $module : disk_bundle_vs
Message: There is no license required to perform the operation with 'WEB'.
--------------------
Error code: 32794
Module: 114
LineInfo: 7d0f647ae0a6c4cf
Fields: $module : disk_bundle_vs
Message: There is no license required for the following functionality: 'FEATURE_ABR_VIRTUAL_AGENT_HV'.
--------------------

Could somebody please help us?

Thanks.

Kind regards

Geoffrey

Issue resolved here

Fri, 05/11/2012 - 12:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 0
Comments: 82

Greetings Geoffrey,

Thank you for joining us here on our Forum. Likewise, I appreciate the time and effort put into posting the diagnostic message.

I'm sorry to hear of the issue you have experienced, and I do hope that it has not inconvenienced you too much.

I'm happy to say that an entry of this issue was made to our Knowledge Base library, you may find the article here. As you will notice, there are two possible reasons for why your machines are unable to use the available licenses. I am presuming that you're not using a Trial version of Acronis Backup and Recovery, and therefore, would like to refer you to the second point in the article with the appropriate solution steps for you to follow.

If you do have any difficulties during the process of applying the suggested solution, or that after following the steps you still experience the same issue, then please contact me at your earliest convenience, so that we can further investigate the root cause of the issue.

Should you have any other questions or issues, feel free to send me a PM and I will be very glad to help.

Kind regards,

Fri, 05/11/2012 - 14:08
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