USB Boot says Failed to check license key.

Hello Mathieu,

Thank you for posting and I would like to welcome you to our forum. I will definitely help you with this.

The reason for this issue is that the initial ramdisk.dat file taken from the Acronis directory does not have the program serial number. The serial number is accessed from Acronis Bootable Media creator and the newly created bootable files, such as ramdisk.dat have it.

I will send you a private message in a few minutes with the correct files, but as a workaround, in case there is no support available, you can create the bootable media and save it as an ISO file, then extract its components with any ISO extracting utility.

Please let me know if you have additional questions or any other issues.

Thank you.

I can confirm you that the new ramdrive works perfectly fine, thank you.

Hi,

I have the same problem but I'm using it on PXE Boot. I don't use the Acronis PXE Server.

I tried to copy the agent_ramdisk.dat and the kernal.dat from the cd and from the server that have the licence "C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent" and I still got the same error message as him.

Do you think it's possible to send me the same file to correct the situation ?

Please note that I have Acronis Backup & Recovery 10 Advanced Server Virtual Edition.

I really don't know why the agent_ramdisk.dat don't have the licence key in a PXE Boot but he can find it on the cd ??? I'm sure it's a bug because I copied the file from the cd that was working fine.

Thanks for your help !

By the way I want to let you know that I'm using the latest build available.

Hello Yannick,

Thank you very much for your post. I will definitely assist you with this issue.

In a few moments I will send you a private message with the instructions.

If you will continue to experience this problem, I would recommend to work with our Support team in the ticket that you opened with us, in case this issue requires additional investigation.

If you need additional assistance or have any other questions, please let me know.

Thank you.

Hi Anton,

I can confirm you that everything is working fine with the files that you sent me in pm.

I hope you will correct the problem in a futur version :) and maybe add an option in the media builder in Acronis for custom pxe with
the correct files that we can use.

I'm sure the Acronis PXE server is working fine (I didn't test it) but in my case I have other products that I need to boot from PXE and I can't use the Acronis PXE Server.

I used only the kernel.dat and the ramdisk.dat file that you sent me. I didn't use the bootwiz.sys.

Thanks

Hello Yannick,

Thank you very much for the update and your valuable feedback.

I will forward create an enhancement request and forward it to our Development team.

Please let me know if you have any other questions.

Thank you.

Hi Anton,

we have exactly the same problem with the license key.
If i create a bootable media and mout this iso, there are online the following folders:

boot, EFI, sources

Inside there are no kernel.dat and the agent_ramdisk.dat

Can i have the correct files of you?

Thanks

Hello Dennis,

Thank you for posting. I will certainly help you with this.

I just sent you a private message with a download link for those files.

Just in case, if you need immediate assistance, you can always contact our support directly.

Please let me know if you have additional questions.

Thank you.

Hello Anton,

I have the same problem with the Linux based ISO. Even though I have already taken the *.dat files from the ISO from the bootable media creator.

I am using B&R Adv. Workstation.

Please send me the instructions over PN.

Thanks.

I have the same problem with my syslinux USB stick. I used the files from the ISO but license key is not found? Please help because i need a restore and cannot boot from CD rom due to hardware failure.

Hello all,

Thank you for posting. I will definitely help you.

FlorianNM, please accept my apologies for the delay.

Joan and FlorianNM, I will be sending you private messages in a few minutes.

Please let me know if you have additional questions.

Thank you.

Hi. I have the same problem with PXE server.

I created iso from Acronis Backup Manager Console. And get kernel and agent_ramdisk.dat from it. But then I try to restore or backup system get ms about disabled license key.

Thank you for help.

Add me to the list of users with this license key issue. Just downloaded the ISO from acronis.com, extracted to USB, booted and can't do anything :( Good thing this was a disaster recovery test, otherwise I'd be lynched by now.

Acronis Backup&Recovery Server for Windows (English) 1 license(s)
Product native bootable media
Build: #12457 Size: 157.00 MB
Date: September 8, 2010

It's the ISO images available for download that need to be fixed.

Hello Artyom and J.R.,

Thank you for posting and welcome to our forum. I will certainly assist you with this.

In a few minutes I will send you each a private message with the necessary files.

Please let me know if you have additional questions.

Thank you.

It`s great! Thank you!

Hi Anton,

I am also seeing this problem.

I created a cd and am using the dat files in my pxe like this:
label acronis10
menu label ^Acronis10
kernel pxe/acronis10/10/kernel.dat
append initrd=pxe/acronis10/10/agent_ramdisk.dat vga=791 ramdisk_size=32768 acpi=off quiet noapic

I'm seeing the error under disks/volumes "Failed to check the license key. The key is disabled."

Thanks,

Alan

Dear Alan!

Welcome to our Forum, we're glad to greet you here! Thank you for finding time to report about the issue.

I will send you the message with the updated media in a minute, please check you private messages to see whether it's there.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi.

I have the same Problem with my Versions of Acronis Backup and Recovery Advanced Workstation with Universal Restore and Deduplication (German) and my Version of Acronis Disk Director 11 Home (German).

I want to boot this Tools from USB-Drive with GRUB2.
But both Tools says License are not present.

Can Anybody send my this files too?

Thanks Max

I am also getting the same thing. License server says I have 21 available. Have tried to copy out agent_ramdisk.dat from program files, and also using boot media wizard to make an .iso, then extract out the agent_ramdisk.dat with no difference.

Please Help!

Please add me to the list as well. Just upgraded to v10 and now cannot get PXE boot via pxelinux to work without license errors.

Hello Max, Jeremy and Richard,

Thank you very much for your posts. I will definitely assist you with this.

Max,

I have sent you the appropriate files via a private message, I am confident everything should be resolved.

Jeremy and Richard,

In a few minutes I will send you the necessary files in a few minutes via private messages.

Please let me know if you have additional questions.

Thank you.

Hi,
same problem here, no license in the pxe boot.. (ramdisk and kernel from the iso file created by the console)
Any help would be great.

Thanks.

Hello Nicolas,

Thank you very much for your post. I will definitely assist you.

Please give me a few minutes to send you a private message with the instructions.

If you have additional questions, please let me know.

Thank you.

Hi,
Thank you for the quick response. It works now.

I am also in need of this file. I cannot get the one that is installed in my media builder folder to work without a license error.

Dear Nicolas and Michael!

Thank you for your comments!

Dear Nicolas, thank you for keeping us posted! We're glad to know that the issue got fixed! 

Dear Michael! Thank you for finding time to report about the issue on Forum. I've just sent you a message with the instructions and the link with updated bootable components. Please replace the ones you have right now with the ones I've sent.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

@Anton,
same problem here, license error when booting from usb/pxe. Files were generated through MediaBuilder with valid LicenceKey.
Please send instructions on how to get rid of this error.

Regards,
Guido

Hello Guido,

I would like to welcome to our forum and I want to thank you for posting. I will certainly help you.

In a few minutes I will send you a private message with all the instructions and if you have additional questions, please let me know.

Thank you.

Hi,

I seem to be experiencing the same or at least a related probelem. I recently upgraded from an older Build to Build 12497 of Acronis B&R10. I extracted the kernel.dat and agent_ramdisk.dat files from the ISO I downloaded from your website and replaced the older kernel and ramdisk files on our PXE Server (Not Acronis-PXE just a normal pxelinux). It boots like it did before just fine, but when I try to restore data with it gives me an error message about a license check failure. Is there a way to get the newer build to work like the old one did?

I am using a German version of the programm in case thats relevant.

Hello Lars,

Thank you very much for posting and welcome to our forum. I will do my best to assist you.

I am sorry for the inconvenience, at the moment the most recent updated kernel.dat and ramdisk.dat files that are available are for build 11639, however, I have already sent a request to our Web team to provide us with the latest version.

As I mentioned in my original post, this issue can be resolved either by obtaining the boot files from Acronis Support or by extracting them from the created bootable media on the machine where ABR 10 is installed. Unfortunately, we recently discovered a known issue, where the latter fails to work because it has trial serial number in the bootable components also, making obtaining the bootable files from support the only available option at the moment.

I will do my best to expedite the resolution as well as provide you with the latest bootable components for build 12497.

If there is anything else I can do, please let me know.

Thank you.

Hi Anton,

I discovered also that with the files that you provided for the PXE Boot that the Universal Restore isn't activated. I can't use the Universal Restore. I don't have this problem with the boot cd.

Do you think it will be possible for you to send me the correct boot file with the Universal Restore activated ?

Thanks

Hello Yannick,

Thank you for getting back to me.

I am very sorry for this, but we do not have Acronis Universal Restore components at the moment. As I mentioned in my previous reply to Lars, I submitted a request to our Web team and I asked them to include Acronis Universal Restore in the files.

Please accept my apologies for the inconvenience.

If you need additional assistance, please let me know.

Thank you.

Hi Anton,

Thanks for your help. I will wait for the new build with the Universal Restore activated :) I can use the PXE Boot with the file that you provided without the Universal Restore for now. It isn't an emergencies for us but it's a must have :) We will use the Acronis Boot cd only when we will need the universal restore until the fix from you guys.

i tried to create bootable usb acronis backup & recovery 10 using syslinux, but i encountered error message "Failed to check license key. Key is disabled".

please help...thanks in advance

Hi,
I have the same problem with a PXE server.
I would like to get the kernel and initrd files for build 12497.

thank you.

michael marasigan wrote:

i tried to create bootable usb acronis backup & recovery 10 using syslinux, but i encountered error message "Failed to check license key. Key is disabled".

please help...thanks in advance

any help from the admin?

@michael marasigan: not yet...

Hello all!

Thank you for your comments and requests.

Dear Michael, I will be glad to provide you with the fix, but for that I need to know your product license. Could you please specify it to me via Private message? As soon as I get this information, I will immediately send you the links.

Dear Aviad, I've sent you the fix for the problem, please check your Private message.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thank you Yana, lets continue our support in private.

I believe older versions work?

I am having the same issue with the PXE server using the kernel.dat and agent_ramdisk.dat files copied from the CD. Could I also get the links?

Dear Aviad, Peter and Linda!

Thank you for your comments!

Dear Aviad, I've replied to your message, but haven't heard from you since that time. I take it as a good sign (should there be any issues, you'd return), but I'd anyway appreciate if you could kindly update me regarding the issue state. It's important for us, and I'd like to be sure it's fxed for you, and you're all set.

Dear Linda, I'm will send you the link via Private message in a minute. Don't hesitate to let me know in case it's not working or you have any questions!

Thank you!

Yana, i have PMed you... i saied:
The actual problem was not that we can't restore... This problem was in the way of the real problem.
For the real problem we wanted to use the latest build, but with it were unable to restore.

We would like the ability to restore with a bootable media of the latest build.
Thank you.

I'm in the same boat as Linda (above) - took agent_ramdisk.dat and kernel.dat from the CD and put them on a PXE server; can boot from it, but it complains about not checking the key and thus won't function.

Hello Aviad and Robert,

Thank you for your posts and I will certainly help you.

Dear Aviad, we are currently working on this, please accept my apologies for the inconvenience and the delay.

Robert, I will send you a private message with the necessary files, please note that they are for the previous build of our software which is 11639, I apologize for this.

Please let me know if you have additional questions.

Thank you.

Hi
I have this problem too, please send me the correct file

Thanks

Maria

Hi,

I have the same problem as the others here. Am using the agent_ramdisk.dat and kernel.dat files from a bootable CD with my own PXE and get the license key error.

Could you PM me the updated files please.

Thanks

David

Hello Maria and David,

Thank you for your messages. I will certainly help you.

I will follow up in a few minutes with the necessary download links.

Please let me know if you have additional questions.

Thank you.

I received the files, but there is no option for me to use the Universal Restore function. Can I get the files which include this functionality?