all online backup failed in the past two days

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Forum Member
Posts: 37
Comments: 47

Hi,

I have an online account (onlinebackup1@brokerteam.ca) and backing up multiple VM (different archive files - one VM per archive). My last success backup was Jul 11 (3 AM). I've been getting the following errors. I'm still able look at the discovery points but not able to delete. Is this the same issue I've been having and related to the coming patch updates? OR this is something else?

Thanks
Aldous

One of the error log below
---------------------------

Copy has failed. Please check the log for additional information.
1 Information 7/13/13 3:34:53 AM Task 'Online Backup (BTITAM01-TAM) Dual Destination' changed its state from 'idle' to 'running'.
2 Information 7/13/13 3:34:53 AM Task 'Online Backup (BTITAM01-TAM) Dual Destination' was started.
3 Warning 7/13/13 3:34:57 AM Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
Additional info:
--------------------
Error code: 70
Module: 161
LineInfo: 3e3e2e01da648360
Fields:
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
--------------------
Error code: 120
Module: 161
LineInfo: 6ef4be227eff5467
Fields:
Message: Failed to get archive URIs from cache layer.
--------------------
Error code: 70
Module: 161
LineInfo: bd0bef9bf3458f8
Fields:
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
--------------------
Error code: 135
Module: 161
LineInfo: d6e0a6fb4b45a37c
Fields:
Message: Network location is unavailable at the moment.
--------------------
Error code: 203
Module: 295
LineInfo: d355f41e7bb8cf2f
Fields:
Message: Internal error: Failed to get the online subaccount files list.
--------------------
Error code: 222
Module: 152
LineInfo: 13a2655379787aca
Fields:
Message: Internal error: Cannot establish the connection.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 111
Message: Connection refused
--------------------
4 Information 7/13/13 3:34:57 AM Cannot find the 'BTITAM01-TAM' in 'OnlineBackup1@brokerteam.ca'. A new 'BTITAM01-TAM' archive will be created.
5 Warning 7/13/13 3:35:00 AM Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
Additional info:
--------------------
Error code: 70
Module: 161
LineInfo: 3e3e2e01da648360
Fields:
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
--------------------
Error code: 120
Module: 161
LineInfo: 6ef4be227eff5467
Fields:
Message: Failed to get archive URIs from cache layer.
--------------------
Error code: 70
Module: 161
LineInfo: bd0bef9bf3458f8
Fields:
Message: Failed to get URI of the backup archives. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca
--------------------
Error code: 135
Module: 161
LineInfo: d6e0a6fb4b45a37c
Fields:
Message: Network location is unavailable at the moment.
--------------------
Error code: 203
Module: 295
LineInfo: d355f41e7bb8cf2f
Fields:
Message: Internal error: Failed to get the online subaccount files list.
--------------------
Error code: 222
Module: 152
LineInfo: 13a2655379787aca
Fields:
Message: Internal error: Cannot establish the connection.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 111
Message: Connection refused
--------------------
6 Information 7/13/13 3:35:02 AM Task 'Online Backup (BTITAM01-TAM) Dual Destination' changed its state from 'running' to 'idle'.
7 Error 7/13/13 3:35:02 AM Task 'Online Backup (BTITAM01-TAM) Dual Destination' failed: 'Failed to replicate backups.
Additional info:
--------------------
Error code: 11
Module: 435
LineInfo: 555b5abba09502c8
Fields:
Message: Failed to replicate backups.
--------------------
Error code: 83
Module: 161
LineInfo: 3e3e2e01da648460
Fields:
Message: Failed to create the backup archive.
--------------------
Error code: 66
Module: 161
LineInfo: bd0bef9bf345a7d
Fields:
Message: Failed to create the backup archive. Operation parameters: avfs:/online?account%3dOnlineBackup1%2540brokerteam.ca%26computer%3d23439%26provider%3dAcronis; Location login: OnlineBackup1@brokerteam.ca, ...,
--------------------
Error code: 135
Module: 161
LineInfo: d6e0a6fb4b45a37c
Fields:
Message: Network location is unavailable at the moment.
--------------------
Error code: 203
Module: 295
LineInfo: d355f41e7bb8cf2f
Fields:
Message: Internal error: Failed to get the online subaccount files list.
--------------------
Error code: 222
Module: 152
LineInfo: 13a2655379787aca
Fields:
Message: Internal error: Cannot establish the connection.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 111
Message: Connection refused
--------------------'.

Sat, 07/13/2013 - 21:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Aldous,

That's a different issue and there were problems on online servers (US2 datacenter) exactly at the time you specified. These problems have been addressed by our online backup team and now the service is available again. You should be able to continue backing up to online (but the other issues such as deletion of recovery points or "error 92" will still be present).

P.S. we are currently working on adding a notification about online servers availability (such as upcoming maintenance or downtime) on the clients side, so in future updates of vmProtect and other Acronis products (ABR/ATIH) you will see the status of the online servers right from the product.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Mon, 07/15/2013 - 08:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 37
Comments: 47

Yes, my online backup is OK now. It is good news about the adding notification to the product. However, if the status also available from your web site, it will be perfect.

Thanks
Aldous

Mon, 07/15/2013 - 23:03