cannot acces acronis agent web page
im trying to access wepage and i can't
i can ping the adress
before everythin was working fine
ive seen there is a new update that was out february 24
before i leave for vacation everything was working fine
can someone help me
Attachment | Size |
---|---|
2016-03-10.jpg | 195.53 KB |
2016-03-10_11_43_43-https___192.168.10.50__is_not_available.png | 78.01 KB |
2016-03-10_11_45_53-virvmprotect_on_vsphere05.ville_.blainville.qc_.ca_.png | 324.33 KB |

- Log in to post comments

Thanks it worked but now ive have problem with some of my task
When im trying to run some of them ive received this error
Code: 27066484 (0x019D0074)
Line: 785B8E25EFF8E862
Message: An error has occurred while executing command 'run_task'.
============
Code: 27066391 (0x019D0017)
Line: CE7173ABA8E898F7
Message: A Acronis Backup for VMware Task Manager error has occurred.
============
Code: 27852802 (0x01A90002)
Line: C51BEB45DEED3D2F
Message: Failed to run a task with ID '2C8F1054-D1B7-4EA4-8023-57E64BD8C0C1'.
============
Code: 9437224 (0x00900028)
Line: 5EE2C4BB8BA04BF7
Message: Failed to run the task with ID '2C8F1054-D1B7-4EA4-8023-57E64BD8C0C1' (run now).
============
Code: 589895 (0x00090047)
Line: D6E6B1A4069CA4AC
Message: Failed to run now: An error occurred while enumerating the task.
============
Code: 589834 (0x0009000A)
Line: F1DA2492F6ABA529
Message: Failed to convert: The task ID is invalid.
- Log in to post comments

Hi Patrick,
In some cases when appliance disks are overfilled, the corruption affects not only lighttpd.conf file (which I assume was 0 size in your case) but scheduling information for tasks as well which causes the error you quoted. Modifying them manually is a relatively complex task - there are half-truncated files (typical size of non-healthy truncated file is 4096b) like /var/lib/Acronis/Scheduler/tasks/user1/[taskID]/[taskID].tsk which can be manually edited/fixed via WinSCP text editor (the missing strings should be copied from healthy tasks), so I'd recommended contacting our support team for assistance. Remember to export your appliance into an .ovf template via vSphere client and be ready to upload it for fixing.
Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager
- Log in to post comments