The the determined 'GRUB 2'-loader mode is not supported.

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Beginner
Posts: 2
Comments: 1

Hi,

we use Acronis vmProtect8 to backup an openSUSE 13.1 x86_64 virtual server. The server is backed up properly, but we get the following error message (in German):

GRUB-Loader konnte nicht ermittelt werden. (GRUB-Loader could not be determined)
Zusätzliche Info: (Additional information)
--------------------
Fehlercode: 7
Module: 57
Zeileninfo: 5186ab5c3563a826
Felder:
Nachricht: GRUB-Loader konnte nicht ermittelt werden. (GRUB-Loader could not be determined)
--------------------
Fehlercode: 7
Module: 57
Zeileninfo: 4243b2625e25b48e
Felder:
Nachricht: Verarbeitung von GRUB 2 auf Laufwerk '\comp_emu(vm://566DCD0E-2C19-EBC5-039D-E07C39FD11B4/528ac59d-4134-1757-0832-563a5d34e948?host=ha-host&type=vmwesx)\hd_emu(1)' fehlgeschlagen.
--------------------
Fehlercode: 7
Module: 57
Zeileninfo: 4243b2625e25b48a
Felder:
Nachricht: Der Modus des ermittelten 'GRUB 2'-Loaders wird nicht unterstützt. (The the determined 'GRUB 2'-loader mode is not supported.)
--------------------

Does anybody have a clue, what the error message means? Could there be problems restoring the backup? How can we avoid this error message?

Thanks in advance to all who respond.
Markus

Wed, 04/01/2015 - 12:05
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Posts: 22
Comments: 3800

Hi Markus,

This message indicates that Acronis backup engine was unable to parse the boot loader inside the backed up system. It may appear on specific Linux VMs setups and we have fixed several similar problems in newer builds of Acronis Backup for VMware (former vmProtect). Usually this warning can be ignored and the VM should still be bootable after recovery, however there were cases where bootability of the system was broken after recovery. Therefore it makes sense to do the following:

1) Upgrade to 9th version of Acronis vmProtect (now called Acronis Backup for VMware) or at least try the trial version if upgrade is impossible
2) Try restoring this VM as a new one and check whether it boots. If not - then capture system report from the Linux VM as described in https://kb.acronis.com/content/1508 (I've attached the systeminfo script to this post) and contact our support team for assistance.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Attachment Size
266950-119596.zip 3.27 KB
Thu, 04/02/2015 - 08:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Hi Vasily,

thanks for your reply. We will perform the recomended tests and consider an update.

Best regards,
Markus

Thu, 04/02/2015 - 11:44