OS removed Snapshot on cloud only backup.
Hi we keep getting a "Backup failed because the operating system removed the snapshot." error when attempting a cloud-only backup on Acronis Cyber Protect.
Here is the layout of what's going on:
07:56 AM — 10:26 AM (2 hrs, 30 min)
Protection plan 'Blue Yonder GFS'
Status:Error
Customer:REDACTED
Device:REDACTED - device is hypervisor.
Plan:GFS
Started by:On schedule
Start time:Oct 16, 2023, 07:56:01 AM
Finish time:Oct 16, 2023, 10:26:18 AM
Duration:2 hrs, 30 min
Bytes processed:732 GB
Bytes saved:4.26 GB
Speed:650 KB/sec
Bottleneck:Write data to destination
Backup failed because the operating system removed the snapshot.
Search for solution All properties
Warning:
Backup failed because the operating system removed the snapshot.
Error:
Backup failed because the operating system removed the snapshot.
07:56:13 AM — 10:26:09 AM
Backing up 'device-name-REDACTED'
Warning
Windows error: (0x8007001F) A device attached to the system is not functioning
Details All properties
Warning:
Backup failed because the operating system removed the snapshot.
Error:
Backup failed because the operating system removed the snapshot.


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Hello!
Welcome to the forum!
Please refer to the following KB's and apply the solutions and troubleshooting steps: https://kb.acronis.com/content/72960 / https://kb.acronis.com/content/36200
You can also run the VSS doctor and check the bottom of the output to find the errors that you should fix: https://www.acronis.com/en-us/products/vss-doctor/
If the issue persists please raise a ticket with our support at https://kb.acronis.com/content/8153
Best regards!
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Thanks Steve and Jose, appreciate the links!
Jose Pedro Magalhaes wrote:Hello!
Welcome to the forum!
Please refer to the following KB's and apply the solutions and troubleshooting steps: https://kb.acronis.com/content/72960 / https://kb.acronis.com/content/36200
You can also run the VSS doctor and check the bottom of the output to find the errors that you should fix: https://www.acronis.com/en-us/products/vss-doctor/
If the issue persists please raise a ticket with our support at https://kb.acronis.com/content/8153
Best regards!
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Amir Nawaz wrote:
Thanks Steve and Jose, appreciate the links!Jose, can I run this VSS Doctor during the workday or would you recommend I do it after-hours? Does it render any services unavailable during it's workflow?Thanks!Jose Pedro Magalhaes wrote:Hello!
Welcome to the forum!
Please refer to the following KB's and apply the solutions and troubleshooting steps: https://kb.acronis.com/content/72960 / https://kb.acronis.com/content/36200
You can also run the VSS doctor and check the bottom of the output to find the errors that you should fix: https://www.acronis.com/en-us/products/vss-doctor/
If the issue persists please raise a ticket with our support at https://kb.acronis.com/content/8153
Best regards!
Hello! The VSS doctor is a simply and light app. It only will restart the and test the native snapshot tools. You can use it with the machine in production without problems.
Thank in advance!
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