In Acronis 15 All Tapes are showing Offline

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Beginner
Posts: 4
Comments: 0

Hello Acronis,

I have Acronis15 where I attached Tape Library MSL 3040.

I did the full inventory from Tape its getting successful, but while Rescanning in Acronis all tapes are showing offline.

getting error, putting the log error here down: Attached the screenshot as well.

 

No Acronis backups has been found on the tapes that you selected.
Date and time
Nov 25, 2023, 02:33:44 PM

Code

0x01350016+0x01350016+0x004307DD

Module

309

Message

TOL: Failed to execute the command. Rescanning media

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8195BD
Fields: {"CommandID":"4C261B40-C750-4364-87A8-98B5E7C4FDCE","$module":"storage_server_vsa64_35979"}
Message: TOL: Failed to execute the command. Rescanning media
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB8195BD
Fields: {"CommandID":"4C261B40-C750-4364-87A8-98B5E7C4FDCE","$module":"rsm_commands_addon_vsa64_35979"}
Message: TOL: Failed to execute the command. Rescanning media
------------------------
Error code: 2013
Module: 67
LineInfo: 0x1406F3D3BFC67515
Fields: {"$module":"arsm_vsa64_35979"}
Message: No Acronis backups has been found on the tapes that you selected.

OK

 

Sat, 11/25/2023 - 10:52
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Posts: 2
Comments: 1727

Hello!

The error code "0x01350016" suggests a problem with executing the command for rescanning media. The additional information indicates that no Acronis backups have been found on the selected tapes.

Here are a few steps you can take to troubleshoot the issue:

  1. Check Tape Connectivity: Ensure that the tape library MSL 3040 is properly connected and recognized by the system.

  2. Verify Tape Inventory: Double-check that the tape inventory was successful. If possible, perform another full inventory to confirm the tapes are detected.

  3. Review Backup Configuration: Make sure that the backup plan configuration settings for the tape library are accurate. Verify that the correct tape library model is selected in the Acronis settings.

  4. Check Tape Status: Validate the status of the tapes in the tape library interface. Ensure that the tapes are not write-protected or damaged.

  5. Acronis Support: If the issue persists, consider reaching out to Acronis support for further assistance. Provide them with the error log and screenshots for a more detailed analysis: https://kb.acronis.com/content/8153

Best regards.

 

Mon, 11/27/2023 - 14:01
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