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Disaster recovery of corrupted .tibx

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Hi guys! I could need a little assistance here.

A customer came up to me and asked for help in restoring his Acronis backup image of his system drive. Turned out he hand deleted some of the older .tibx files in the backup folder to free up space. There are a couple of files left. From the size they could be full image backups. When trying to recover, Acronis let’s me select the partitions and date/ time for recovery, but when starting the actual recovery process, Acronis hangs completely. No error message or something. 
when trying to validate the backup under windows, there is an error message that stats the backup is corrupt or I don’t have the rights.

My question, is there a way to recover whatever is left in these large .tibx files? Or does Acronis offer a paid service to recover a corrupt backup?

thanks! Any help is much appreciated!

0 Users found this helpful

Gustav, welcome to these public User Forums.

Unfortunately any .tibx files that get deleted manually or outside of using the tools provided by Acronis, i.e. automatic cleanup or the Clean up versions tool, will result in the whole backup chain being corrupted due to the extended use of metadata now employed for .tibx files.

See the following KB documents published by Acronis with regards to .tibx files.

KB 63518: Acronis True Image 2020: do not delete first tibx file

KB 63227: Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

KB 63498: Acronis True Image 2020-2021: new tibx backup format FAQ

KB 63425: Acronis True Image: Limitations of tibx backups

KB 63516: Acronis True Image 2020: Incremental backups do not create separate files when using new backup format

KB 63445: Acronis True Image 2020: how to view and manage backup versions in new backup format

KB 63444: Acronis True Image 2020 and 2021: tibx backups in local destinations

KB 61844: Acronis True Image 2019, 2020 and 2021: How to delete old backups

There is no recovery service for this type of corruption as far as I understand.

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Posts: 2
Comments: 1727

Hello Gustav!

We currently just offer the Pay per incident for Acronis Disk Director: https://www.acronis.com/en-eu/support/ppi/

I would suggest you to check the KB's provided by Steve, they are accurate regarding this situation.

Thanks!