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Sync not working

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I tried to set up a sync by first using my laptop to identify a folder. I was then instructed to go my other computer (desktop) and join the sync.  However, when I clicked on Sync on my desktop, I got the following screen shot (attached) which says:

"When you are signed in, Acronis Cyber Protect Home Office can synchronize your data across all your devices, including smart phones and tablets." 

I am not allowed to join the sync.  Help!

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Richard, the screenshot suggests that the SyncAgent background Windows service is not running!  Please open either the Windows Task Manager or Services control panel and ensure that SyncAgent is not set to be Disabled for the Start option.

Once the service is running you should be able to join your existing sync from the laptop.

Thanks. Your solution worked. But, now I have a different problem. On the Sync screen of my desktop, I get the message: "Cannot connect to the sync server. The sync will be restarted automatically later."

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Comments: 1727

Hello Richard!

Please follow this KB in order to resolve the issue: https://kb.acronis.com/content/47168

If the issue persists after applying all those solutions, please let me know.

Thanks in advance.

Thanks. I was just about to follow the KB you sent when I got a notification on my laptop that syncing was working. Checked on my desktop and, sure enough, the error message I had been receiving ("Cannot connect to the sync server. The sync will be restarted automatically later") was no longer posted. Not sure what changed, but I wont argue with success.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Richard Milstein wrote:

Thanks. I was just about to follow the KB you sent when I got a notification on my laptop that syncing was working. Checked on my desktop and, sure enough, the error message I had been receiving ("Cannot connect to the sync server. The sync will be restarted automatically later") was no longer posted. Not sure what changed, but I wont argue with success.

I am glad the issue seems to be solved.

Please monitor the case because must probably that's caused by blocked/stopped services or local network issues.

Thanks in advance!