Disk Director 12 installation problems (solved)
I am running Windows 8.1 Upgrade. I have Acronis True Image 2014 premium installed.
I also have Acronis Disk Director 11 which was originally installed on this computer running Windows 7. Since that time I upgraded from 7 to 8 to 8.1 carrying DD11 forward as I went. It worked fine but I wanted GPT support for my drives, so yesterday I upgraded to Disk Director 12 when I got the email about it.
I installed it without reading the release notes and it appeared to finish the install with no errors, but nothing really happened - Disk Director 11 was still there and no DD12. After reading the release notes I saw I had to uninstall DD11, so I did.
It would not uninstall via the control panel - nothing happened.
I downloaded the ATI cleanup routine from the knowledge base - but it would not run - it said 'Wrong OS'.
I restored from the image I made before the upgrade and all was well.
I sent a report ticket and got a response (case 02188488) - delete the DD11 folders and edit the registry entries deleting DD11. So I did that. I was very careful to avoid removing anything related to ATI2014.
After that I rebooted and DD11 was gone - but ATI 2014 would not work - I figured that would happen - I have had trouble like that before. There are a lot of shared resources.
So I uninstalled ATI 2014, figuring I'd had to re-install everything. I thought it would be easier to delete all the Acronis stuff after that.
I rebooted to finish the uninstall and when the OS came up it said I had to activate Windows. My product key would not activate it.
I restored again and I'm back where I started.
Any ideas of what to try next?

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The agent handling my case suggested I try again and uninstall ATI 2014 first.
This worked.
I uninstalled ATI 2014 Premium (b 6673).
Ran the Windows 8 clean utility.
Rebooted.
It seemed OK.
Then I uninstalled DD11 and rebooted.
Everything seemed to be clean - no folders needed to be removed.
I rebooted once more and then installed DD12 and it installed fine.
Then I installed ATI 2014 and the add-ons and they installed fine.
EDIT
By the way, if this happens to someone else - don't forget to export your (ATI2014 backup) settings like I did.
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