Aller au contenu principal

Disk Director 12 installation problems (solved)

Thread needs solution

I am running Windows 8.1 Upgrade. I have Acronis True Image 2014 premium installed.

I also have Acronis Disk Director 11 which was originally installed on this computer running Windows 7. Since that time I upgraded from 7 to 8 to 8.1 carrying DD11 forward as I went. It worked fine but I wanted GPT support for my drives, so yesterday I upgraded to Disk Director 12 when I got the email about it.

I installed it without reading the release notes and it appeared to finish the install with no errors, but nothing really happened - Disk Director 11 was still there and no DD12. After reading the release notes I saw I had to uninstall DD11, so I did.

It would not uninstall via the control panel - nothing happened.

I downloaded the ATI cleanup routine from the knowledge base - but it would not run - it said 'Wrong OS'.

I restored from the image I made before the upgrade and all was well.

I sent a report ticket and got a response (case 02188488) - delete the DD11 folders and edit the registry entries deleting DD11. So I did that. I was very careful to avoid removing anything related to ATI2014.

After that I rebooted and DD11 was gone - but ATI 2014 would not work - I figured that would happen - I have had trouble like that before. There are a lot of shared resources.

So I uninstalled ATI 2014, figuring I'd had to re-install everything. I thought it would be easier to delete all the Acronis stuff after that.

I rebooted to finish the uninstall and when the OS came up it said I had to activate Windows. My product key would not activate it.

I restored again and I'm back where I started.

Any ideas of what to try next?

0 Users found this helpful

This is an aside, but this problem hints at a mystery I was never able to solve.

Twice before I have had Windows show that I need to re-activate it. And each time my valid product key would not work. I had to restore a previous image each time to recover.

The event error logged was in the software protection rules engine used to validate the product.

I think that if you activate Windows with the Acronis Devices (TIB Mounter) installed and then you remove the Acronis device it will think you are on a different machine - in other words, it takes that as part of the hardware installation.

The agent handling my case suggested I try again and uninstall ATI 2014 first.

This worked.

I uninstalled ATI 2014 Premium (b 6673).
Ran the Windows 8 clean utility.
Rebooted.

It seemed OK.

Then I uninstalled DD11 and rebooted.

Everything seemed to be clean - no folders needed to be removed.

I rebooted once more and then installed DD12 and it installed fine.
Then I installed ATI 2014 and the add-ons and they installed fine.

EDIT
By the way, if this happens to someone else - don't forget to export your (ATI2014 backup) settings like I did.