Disk Director "update" failing with e00640003

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I'm hoping someone can help with upgrading Disk Director Suite. I'm trying to install the latest version and the Acronis FAQ says it will "install over the existing version." That is not true. I'm getting an error telling me to uninstall the current version. I'm concerned about uninstalling a product that is vital to booting my machine.

Any advice? Thanks!

Thu, 10/15/2009 - 21:32
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What build is currently installed?

Is there a specific reason you're wanting/needing to install the new build?

What OS and service pack level are you using?

---

There are currently some problems with the latest build of DD.

Thu, 10/15/2009 - 21:39
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Windows XP SP 3, Version 10 build 2160. I'm upgrading because I'm finding little quirks with the program I'm hoping get fixed. :-)

Thanks!!!!

Thu, 10/15/2009 - 21:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you for using Acronis Disk Director Suite 10.0

James,

Sometimes the program fails to remove all traces of the previous build or of the previous version. In this case you should remove the previous installation. I may recommend you to use Acronis Clean up utility to uninstall the old build. After that reboot the computer and install build # 2239 from the scratch.

Release notes for this build are available here.

Thank you.

Fri, 10/16/2009 - 05:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

I'm having the same Error E00640003 while trying to reinstall Disk Director. I recently upgraded to TI2010 which screwed up my Disk Director. I found on another post that were issues with old build of Disk Director and old builds of TI2010. I uninstalled all Acronis products and downloaded the most recent updates of TI2010 and DD. I get the error code when trying to reinstall Disk Director.

I followed the instructions provided by the link labeled "Acronis Clean up utility" posted above and still failed to install Disk Director.

What would my next step be?

Thanks

Sun, 12/13/2009 - 04:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Hertz2bu,

Thank you for posting your question, I will be happy to help.

To find the exact reason we need .msi log file of the failed operation. 

1. Launch the product installation file;
2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract;
3. Select the path for extracting the component and click Save. You should select C partition, and leave the auto-created file name.
4. Go to the Run prompt (Start -> Run) and issue the following command:
msiexec /i C:\AcronisDiskDirector.msi /l*v C:\msilog.log
5. Reproduce the problem and attach the log file created during the installation to your next post.
This information will help me to investigate the issue thoroughly and provide you with a possible solution.

We are looking forward to hearing back from you at your earliest convenience.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Thu, 01/07/2010 - 12:08
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Oleg,

After spending a lot of time researching the forums I found two things that I used to solved my issue:

1. That when I purchased & downloaded the True Image Home 2010 upgrade from cleverbridge, they did not give me the latest build. From what I read, the build that I downloaded had issues with DiskDirector. I installed the latest version of True Image Home 2010 from the Acronis website, but still had trouble with Disk Director.
2. I ended up downloading a older version of DiskDirector (build 2160). With that build I was able to install and uninstall without issue. Then I was able to installed the latest build (2239) of Disk Director.

Thank-you,
Hertz

Fri, 01/15/2010 - 14:53