Error while installing DD12 build 3270
Hi,
While trying to install DD12 build 3270, I keep getting an error message (attached) and the installation process is stopped after removing the installation files.
Can anyone help with the problem?
Thanks,
Jacob
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I got this error "E00640003: The error was encounted while the installation" when installng the update
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Not tried it yet myself, but did everyone remove the prior DD12 first?
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Didn't bother to try an uninstall yet. was hoping for an an answer by now
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First thing I noticed when reading the release notes was that the prior DD12 needed to be uninstalled before installing the new build.
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Yes, indeed that was mentioned.
I uninstalled the old version and now I was able to install the new build.
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Yeah! un-install and install worked for me too.
Thanks for reading and your advice, rkh.
Foolish of me not to do so (usually do).
Regards,
Jacob
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I uninstalled and started to re-install but now the the only serial it take is the current 12 serial but then asks me for 12 again which fails.
If I start with version 11 serial, that is invalid !!!
Now I still can't install!!
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Actually, after theuninstall, I still can't install the tril version of the new 12 because of the same error !
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Hello Jacob,
I did not read the notes too.
Normally you expect to be able to install an update over the existing program.
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Hello, Marco W.
You're quite right, but that teaches you that before installing/updating a new version of a software, read the release notes, and if you didn't and facing problems during installation, than it is time to read it just to make sure that you've missed something...;)
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Regardless, the trial version fails to install with the same initial error ! My system has nothing left to unistall ... unless manually.
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Howard,
Between you, Marco W and me, you're the only one With Windows 10.
Could it be the source of evil?
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I had to manually delete the Disk Director Data library which the unistall didn't do. That seems to have worked.
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C:\ProgramData\Acronis\DiskDirector - at least on my Win10
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Error while installing DD12 build 3270
After installing True image 2016,
I am unable to install Disk Director
I get error E00640003
I tried all versions
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Hello,
Daniel MENDIANT wrote:I get error E00640003
Please check if Windows Installer service is running. Try to start/restart it.
It makes sense to check out application event and system event logs. Probably, the error message is more detailed in the logs.
Best regards.
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