Snap Deploy 3 - Can't Deploy image to Dell Optiplex 380

Hello Robbo!

Welcome to Acronis Forum, we're glad to have you here!

Thank you for finding time to report about the issue. I'm really sorry that you have faced technical problems with our software, and I will be glad to help you!

Since you have tried bootable media from your account, we'll need to update the PXE server. Right now I will send you the required links and instructions via PM, please check, whether this solution helps.

Should the issue persist, we'll need additional information regarding the case: 

1. Acronis Info from the Deploy Server machine
2. Wireshark output

Please keep us posted regarding the issue so that we could provide you with the necessary assistance.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi, I'm having the same issue with our latest shipment of computers, all Optiplex 380. This means that I can't deploy them.

The machines hang at the 'processing' screen and fail to go any further.

For the last few years we've had to update a couple of files to add support for the new models of computer. If this is the case again could I get a copy of the files to get me working please?

Thanks in advance.

Hello Robert!

Welcome to Acronis Forum, we are glad to greet you here!

Sure I will be glad to provide you with PXE update. Please kindly check your e-PM - I have just sent you the instructions!

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hello I'm facing similar issues with a batch of Optiplex 780 pc's.

I try to deploy an image to a Otiplex 780 pc . I am using build 3329 iso file which I downloaded this morning from your website.
The pc will contact my deploy server and in my management console I can see the pc that is ready for deployment. I am using a
template to deploy my image that I have available on my server. It will start and then the pc will reboot.

Hello BebeVer!

Welcome to Acronis Forum, we are glad to greet you here!

Thank you for the log provided via PM. According to the error the issue is not with the PXE, but with accessing the target machine.

Looks like either the target machine is not available or it cannot connect to it. Hard to say for sure - this log doesn't provide us much information, so the situation requires investigation. Could you please specify: 

1. Could you please make sure that you can ping that machine from the PXE server computer? 
   (Start -> Run -> cmd -> ping 192.168.6.57)
2. Are both machines in the same subnet? 
3. What exactly is shown on the target machine when you boot it to the NIC? 
4. Please gather Acronis Info
5. Please obtain Wireshark output

After that please kindly either send this info to me or contact support directly with the information attached. Should you decide to deal with support, please keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

We have a ASD build 3345 and are facing issues with the Dell Optiplex 380.

The Network Adapter does not get recognized when we try and PXE boot the system. Is there an update for the PXE server or ASD build ?

Thanks in advance

Hello Ravi,

Thank you very much for your post. I will definitely help you with this.

The latest build of Acronis Snap Deploy 3 is 3329. Most likely you are using the latest version.

I will send you a private message with instructions for updating the Acronis Snap Deploy 3 PXE Server, I am confident this will fix the network card recognition problem.

Please let me know if you need additional help.

Thank you.

Hi Anton,

We use ASD 3345. This is with the Bigfix Enterprise Solution and Acronis Snap Deploy came as a part of the Bigfix package.

Are you sure i should use the upgrade path.

regards

Hello again, Ravi,

Thank you very much for clarifying.

In this case, please do not update the PXE Server. I would really appreciate if you can give me the full name of the application that you are using, you can send me a private message with this information. I will then check with our Expert team and provide you with an alternative.

Let me know if you have additional questions.

Thank you.

Hi Anton,

As mentioned in my previous comment - we use the Acronis Snap Deploy 3 for PCs Build 3345. This was part of the Bigfix Enterprise Suite (BES). www.bigfix.com. I guess Bigfix OEM's the OS Deploy solution from Acronis.

regards

Hello Ravi,

Thank you for your patience.

I have sent you a private message with the updated bootable components for your version of Acronis Snap Deploy 3.

Please let me know if you require additional assistance.

Thank you.

Hi Anton.
Have the same problem: when booting on Dell 380 - ASD just hangs on screen "Please wait...". I can only download 3329 build (currently installed). Could you also sent a fix to me please? Thanks in advance.

Hello Oleg,

Welcome to our Forum community and I would like to thank you for your message.

I will definitely help you with this issue, I have already sent you a private message and I will be monitoring my messages in case I receive a reply from you, so that we can take care of this urgent matter.

Please let me know if you have additional questions.

Thank you.

Hi Anton.
Have the same problem: when booting on Dell 380 - ASD just hangs on screen "Please wait...". I can only download 3329 build (currently installed). Could you also sent a fix to me please? Thanks in advance.

Hello Eric!

Welcome to our Forum and thank you for finding time to share your experience with us!

We'll definitely be glad to provide you with the fix - it was already forwarded to you via  PM. Please check whether it works, and let us know in case the issue persists.

Thank you!

When I'm loading up snap deploy i don't see the NIC on our Optiplex 380s. Can i get the instruction on how to update the bootdisc as well?

thanks!!

Hello Erik!

Welcome to our Forum!

Thank you for asking. Instructions sent, check your PM!

Let me know in case there's anything else I can help you.

Hi,
I'm trying your solution for my company and I have the same issue with snap deploy and Dell Optiplex 380 can you send me the update for the PXE so I can present your product as working well?
Thanks!

Dear Azel!

Welcome to our small community!

Sure I will be glad to help you. But in order to provide you with the correct fix I need to know the language of the product you're using? 

Could you please forward me this information or product license via Private Message? As soon as I have this information, I will immediately update you!

Thank you in advance for cooperation. I'm waiting for your reply!

i am using the Trial Version of Snap Deploy but i have the same problem with optiplex 380 and PXE.
Please could you provide me with the fix.

Hello Andy,

Welcome to our forum and thank you for posting. I will definitely assist you with this.

Please give me a few minutes to send you the necessary instructions via a private message.

If you need additional assistance or have any other questions, please let me know.

Thank you.

I am also having this same problem with Snap Deploy build 3329 and optiplex 380 network connections. How can i download the update?

Thank you

Hello Ari,

I would like to welcome you to our forum and thank you for posting. I will definitely assist you.

Just in case, you can always download the latest bootable media from your Acronis web-account. To update the Snap Deploy 3 bootable components though, you will need custom links provided by our Support team. However, I will send you a private message with download links for both of them to make it more convenient for you.

If you need additional help, please let me know.

Thank you.

Hello Anton,

I have the same problem with Optiplex 380 and Snap Deploy 3329.

Can i have the solution please ?

Kind regards,

Francois.

Dear François!

Thank you for joining us and reporting about the issue!

We'll surely be happy to send you the update for the PXE, but for this we need to know the language of the product you're using.

Could you please send me this information via Private Message? As soon as I receive it - I will immediately send you the instructions with links.

For those who may come to this thread later with the same issue: 

in order to make the process of receiving an update easier, please leave the

1. computer model
2. product language version
3. product build

- and as a reply we will send you the fix!

Thank you once again for cooperation and patience!

Can I get the instructions for Snap Deploy 3.0 build 3329 to image/deploy a Optiplex 380?

Dell Optiplex 380
English
Build 3329

Thanks

Hi we are running into the same problem with the Optiplex 380 NIC card. The NIC is not being recognized. We are in the software selection phase for the university. Is there a list of supported NIC cards? We have approximately 150+ machines incoming in the next couple of weeks.

English / Build 3329

Chris

Hello all,

Thank you for your messages. I will definitely assist you.

In a few minutes I will follow-up with private messages with the instructions.

Chris, I am very sorry for the inconvenience. We do not have such hardware list but I will create an Enhancement request and send it to our Management team so that in the future we can avoid such situations.

Please let me know if you need additional help.

Thank you.

chris did you get the fix and is it working

Hello,

I'm facing the same issue with Optiplex 780 machines.

I use build 3329 which I downloaded yesterday evening from your website.
The machines contact the deploy server and in the management console I can see the machines that are ready for deployment.
After connecting and starting deployment the machines restart....

Can you help me to get this working?

Hello all!

Thank you for your comments!

Dear Valerie! Chris is currently working with Anton, but we're quite sure that the issue is fixed.

Should you have the same issue - let us know!

Dear Mark! The issue you've described is not related to the one this thread is opened for: since your machines can be seen in Management Console and you can initiate the deployment then the NIC is identified correctly.

Reboot of the target machines can be caused by: 

1. Insufficient licenses in the License Server
2. Network conflicts

As far as I can see from your account, you're using the trial version of the software. Please keep in mind that with one license of Acronis Snap Deploy you can deploy only 5 machines, so the sixth one will be rebooting at the very beginning of the process (on the stage of License verification). Should you deploy the image to less than 5 machine, then this situation will require investigation. Please gather the following information: 

1. Wireshark
2. OS Deploy Server logs
3. OS Deploy Agent logs
4. Acronis Info from the machine where Console, Deploy Server and PXE is installed
5. Screenshot of the license server

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I installed the changes the you sent me and recreated the boot cd after the changes and everything is working now
I am able to install my images from a nas drive again as the network card is now being detected

thanks for your help
val

We want to try Acronis Snap Deploy, but we get same error as many users describe above on our testing machine Dell OptiPlex 780. Is it possible to obtain latest PXE files, even if we just trying Snap Deploy (but we cant try anything due to this error)?

We want to try: 3.0.3399 EN

Hello Filip,

Thank you for posting and welcome to our forum. I will certainly assist you with this.

I can definitely provide you with the latest PXE file so that you can update them, however, before doing this in order to prevent compatibility issues, I would really appreciate if you can let me know more about the version you are running. Currently, the latest build of Acronis Snap Deploy 3 is - 3329. You may be using an OEM version, if so, please provide additional information about it.

If you have any other questions, please let me know.

Thank you.

Hello Anton,

version is 3.0.3329, 3399 is typing error.

Filip

Hi Valerie,

Anton's fix does work. The update does seem to work on 90% of the workstations (Dell Optiplex 380's). For some strange reason, some of the machines won't pick up our DHCP, even with the bootable media. Our Norton test software does. It may be a NIC firmware issue with the updated drivers. I'm sure we'll be able to resolve it.

For the most part the update is quick and painless.

Chris

Hello,

I'm facing the same issue with Optiplex 780 machines.

I use build 3329 which I downloaded a trial from your web site.
I am working for a small company and need to prove the concept before they will buy the licences.
I have about 20 Dell Optiplex 780 that will need licences, but they have bought other software in the pass that does not work. I am a big fan of Acronis and used it on other projects.

The machines contact the deploy server and in the management console I can't see the machines at all.

They PXE boot, get a dhcp address and then we select Snap Deployment agent it pull down the agent and then gives me the options to specify networking setting for 5 seconds and the displays the Acronis Snap Deploy 'blue square' screen but nothing appears on the deployment server.

Can you help me to get this working?

Many Thanks

 Hi all!

Thank you for your comments and for lkeeping us posted!

Dear Filip,

thank you for clarification! I will send you the respective instuctions via Private Message in a minute. 

Dear Chris!

Thank you for mentioning that the solution didn't help. We didn't receive news about it via PM from you, so it's nice you've updated us here. 

In such case this situation requires investigation. Please make sure that you have DHCP and PXE server installed on different machines. Should they be installed on different computers, please gather the following information:

1. OS Deploy Server logs
2. Agent logs
3. Acronis Info from the machine whether PXE, OS Deploy server and Management Console are installed
4. Wireshark output

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Dear Martyn!

Thank you for your loyalty and for the detailed description. It's hard to say for sure, but it looks like the problem was caused by the glitch of Agent bootable components loading. Let's update it: I will send you the instructions via PM in a minute. 

Should the issue persist, please follow the instructions I've just provided Chris with - this diagnostic data will provide us with the clear picture of the issue and will allow us to find an appropriate solution. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Hi All,

I figured out a kind of work around for the issue. It does not make life more beautiful, but it does work.
When the attached switch is set to negotiate speeds, the deploy will not work at all and reboots occur.
When I set the network ports to be 100Full and during agent startup (the 5 seconds) choose the same speed for the agent, the deployments succeed.
I figure it has something to do with the way network speeds are negotiated by newer NIC's.

Greetings,

Mike

Hi,

I am using Snap Deploy 3, using the bootable media the nic doesnt not show up.

Can I please have the fix for this, to create new media that will work with my nic.

Thanks,
Adam

Hello Adam,

Thank you for your post. I will certainly assist you.

Please give me a few minutes and I will send you a private message with all the information.

If you need additional help or have any other questions, please let me know.

Thank you.

I'm hitting the same problem where Snap Deploy does not seem to work with the NIC of recent Dell machines (specifically the 780 and the T3500)

I'm running versions 3.0.3292 of the deployment agent and the image creator. I'm trying to boot from a CD image.

Any help in getting this working would be most appreciated.

After applying the instructions sent from Anton I now get the following

Kernal Panic - Not syncing VFS: unable to mount root fs on unknown-block (1,0) Please Advise

After applying the instructions sent from Anton I now get the following

Kernal Panic - Not syncing VFS: unable to mount root fs on unknown-block (1,0) Please Advise

I'm using snap deploy build 3329 english. Tried to deploy an image to a new Dell Optiplex 380 Desktop and it PXE boots but hangs at the Acronis Snap Deploy "processing please wait" screen. It seems like it not detect the NIC..Is there any updates I need to install to make it works?thank you..

I am also experiencing the same problem as described as above by others with my recently purchased Dell Optiplex 380's on PXE boot, I'm currently running the english build 3329 of snap deploy. Could you please provide me with a copy of the fix as well.

Dell Optiplex 380
English
Build 3329

Hello
I have Optiplex 380 too with Build 3329 german. Please can i have updated Boot-Img too deploy Win 7 in our school.
The Acronis snap deploy is registered to our courthouse, so i can not download updates myself. Please can you send me a link there to download updated (Nic-driver for Optiplex 380) Boot-CD
Thanks

Sorry, double

We are also experiencing the same problem with PXE booting build 3329 on optiplex 380 machines (hang on "Processing please wait").
Please could you let me know how to update the PXE image.

Thanks,
Rob

Same issue here with Dell Optiplex 380 using 3329 and English. Please send the links.

Thanks