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Anyone know the Acronis 2016 is it support the Laptop brand "AVITA"?

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I want to do the backup, but i can't run the acronis 2016 on this laptop, it will standstill in loading screen.

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Welcome to these User Forums.

The brand of laptop should not make any difference but there may be other factors that could?

What version of Windows OS are you using on the laptop?
Have you installed ATI 2016 within Windows, and if yes, did you install using an Administrator account?
What build version of ATI 2016 are you using?

Are you using the standalone, bootable ATI 2016 Rescue Media to try to launch the Acronis application and do the backup?

If you are, then the ATI Rescue Media needs to be started in the same BIOS mode as used by your Windows OS - you can run the msinfo32 program on Windows to check the BIOS mode.

Hi Steve,

Thank you for your help.

Laptop info: 

ROM: SSD 128G

OS version: Windows 10 64bit

BIOS version: see the "photo1"Photo1.jpg

I'm using Bootable ATI 2016 Rescue Media (6595). Is it not support SSD? When I run the Rescue Media will standstill in "photo2" loading screenPhoto2.jpg. Any way can I complete the process?

If I buy Acronis 2018 can be more easy to solve my problem?

Thank you for the screen images which show that you have a UEFI BIOS system and are booting from the Acronis Rescue Media.

Are you able to boot into Windows 10 to the desktop?  If so, please run msinfo32 and look at what it shows for BIOS mode in the report it produces.  This is important as you need to boot the Acronis Rescue Media in the same mode as used by Windows.  The BIOS mode can be either UEFI (matching your BIOS) or can be Legacy if Windows was installed / upgraded from an older version such as 7.

2018-05-04 11_41_07 msinfo32 BIOS mode.png

See also KB 

59877: Acronis True Image 2017: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

which applies to ATI 2016 and shows what you should be seeing when booted in these different modes.

ATI 2016 will support normal SATA SSD drives but you may need additional device drivers if you have one of the newer NVMe M.2 SSD card drives.  This also raises the question of which version of the Rescue Media you are using?  The default media is based on a Linux kernel OS and does not have the latest NVMe drivers.  You can build alternative Windows PE Rescue Media but will need to install the Windows 10 ADK in order to get the necessary PE support, then use the MVP Custom ATIPE Builder script to create the new media and inject the extra drivers.

You could download a 30-day trial copy of ATI 2018 from the main Acronis.com site which does come with much better device support and also now uses Windows PE by default for the Rescue Media where possible.

Dear Steve,

I have confirm that "UEFI" mode. I have try to waiting on "photo2" status around 20 - 30min, it can be go to next step. But it is very long time....I use on another laptop just below 1min...., anyway I do the wrong thing?

Regards,

Lok

 

Lok, I cannot think of anything that you could be doing wrong here if the same rescue media works OK on another laptop.

Have you been able to boot the problem laptop from any other CD/DVD or USB media such as the Windows install media or media provided by any other backup software products? 

In reply to by truwrikodrorow…

Thanks Steve. Wonderful help. I will try to use the new version. I hope can do more easy and more fast. Thanks again.