Anyone know the Acronis 2016 is it support the Laptop brand "AVITA"?
I want to do the backup, but i can't run the acronis 2016 on this laptop, it will standstill in loading screen.


- Se connecter pour poster des commentaires

Hi Steve,
Thank you for your help.
Laptop info:
ROM: SSD 128G
OS version: Windows 10 64bit
BIOS version: see the "photo1"
I'm using Bootable ATI 2016 Rescue Media (6595). Is it not support SSD? When I run the Rescue Media will standstill in "photo2" loading screen. Any way can I complete the process?
If I buy Acronis 2018 can be more easy to solve my problem?
- Se connecter pour poster des commentaires

Thank you for the screen images which show that you have a UEFI BIOS system and are booting from the Acronis Rescue Media.
Are you able to boot into Windows 10 to the desktop? If so, please run msinfo32 and look at what it shows for BIOS mode in the report it produces. This is important as you need to boot the Acronis Rescue Media in the same mode as used by Windows. The BIOS mode can be either UEFI (matching your BIOS) or can be Legacy if Windows was installed / upgraded from an older version such as 7.
See also KB
which applies to ATI 2016 and shows what you should be seeing when booted in these different modes.
ATI 2016 will support normal SATA SSD drives but you may need additional device drivers if you have one of the newer NVMe M.2 SSD card drives. This also raises the question of which version of the Rescue Media you are using? The default media is based on a Linux kernel OS and does not have the latest NVMe drivers. You can build alternative Windows PE Rescue Media but will need to install the Windows 10 ADK in order to get the necessary PE support, then use the MVP Custom ATIPE Builder script to create the new media and inject the extra drivers.
You could download a 30-day trial copy of ATI 2018 from the main Acronis.com site which does come with much better device support and also now uses Windows PE by default for the Rescue Media where possible.
- Se connecter pour poster des commentaires

Dear Steve,
I have confirm that "UEFI" mode. I have try to waiting on "photo2" status around 20 - 30min, it can be go to next step. But it is very long time....I use on another laptop just below 1min...., anyway I do the wrong thing?
Regards,
Lok
- Se connecter pour poster des commentaires

Lok, I cannot think of anything that you could be doing wrong here if the same rescue media works OK on another laptop.
Have you been able to boot the problem laptop from any other CD/DVD or USB media such as the Windows install media or media provided by any other backup software products?
- Se connecter pour poster des commentaires
En réponse à Lok, I cannot think of… par truwrikodrorow…

Thanks Steve. Wonderful help. I will try to use the new version. I hope can do more easy and more fast. Thanks again.
- Se connecter pour poster des commentaires