Support 30 days Only - Solved
Had I known support was only 30 days, then have to pay per incident, I would never have updated to 2016. I have had a problem with the Secure Zone backup file names since day one, (beginning April) and they have not resolved the issue yet. So only support is Forum, I guess. Just not treating customers right !


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Ksiemb if you are unable to recover from Secure Zone, that is a recovery issue and should be covered with support...
18623: How to get Technical Support: Tips, Tricks and Useful Information
5. Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
- 3 business days via e-mail
- immediate via chat
You can find the comparison table here
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All i know is when I logon to Acronis, everything regarding support is blocked out except Forums !
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You need to pick a category to start. I am able to even chat without logging in - just submitting my email. Chat is also available for purchasing so it would not make sense to require a login in that case. You do, however, need to pick a category before anything else can be selected - it's the very first drop-down.
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https://forum.acronis.com/system/files/forum/2015/09/98421/recoveryissue1.png
https://forum.acronis.com/system/files/forum/2015/09/98421/recoveryissue2.png
After logging in click the link by To solve recovery issue to activate the chat and email options.
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